Service Desk Technical Administrator

4 weeks ago


Ipswich, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

Job overview

Martlesham ward are recruiting for a new ward clerk who will be able to work autonomously, be able to prioritise their workload, and work well within our team. You will have the ability to communicate effectively with members of the public, both face-to-face and over the phone. 

Martlesham ward has bed capacity of 28 inpatients beds consisting of short and long stay patients. The unit is part of the Trauma and Orthopaedic where we deliver high quality care for patients including diagnostic and treatment.

Ward clerks are the first point of contact for visitors and patients to the ward, so we need someone who will ensure that the Trust's ‘OAK’ Values are used at all times to ensure the best patient experience.

We are an extremely motivated and passionate team determined to deliver excellent and high standards of holistic nursing care in a pleasant environment with friendly and supportive staff.

Please note this post may close early if we receive a high number of applications.

Main duties of the job

Your duties will include admission and discharge of patients on Lorenzo and Evolve computer systems, booking of appointments and filing of notes, answering phones and liaising with multidisciplinary teams/departments across the trust.

You should be able to work autonomously, be able to prioritise your workload and to work well within a team. You will have the ability to communicate effectively with members of the public, both face-to-face and over the phone.

It would be beneficial to have NHS experience and possess excellent IT and clerical skills. You will be dealing with the staff and general public so it is paramount that you have good people skills. Working hours will be varied, so you must be flexible.

Working for our organisation

One of the largest Trusts in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of almost 12,000 amazing colleagues providing care to approximately a million people. 

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (if applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. We offer a range of flexible working opportunities. 

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients. 

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook. 

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you. 

Find out about living and working with us -

Detailed job description and main responsibilities

Maintaining ward diary information. Arrange patient appointments. Check computer details each morning and expected dates of discharge, updating as required. Maintain safe and tidy working environment, update ward notice boards and report maintenance problems to estates. Maintain confidentiality at all times relating to patient care within the ward area. Assist the Ward Sister in undertaking clerical duties/administration duties. To welcome patients and visitors to the ward in an appropriate manner, showing them to the bed on request. 

For full details of the responsibilities and duties of this role please see the attached job description.

Person specification

Experience

Essential criteria

Good clerical experience Excellent written and verbal communication skills Experience of contact with members of the public

Desirable criteria

Previous ward clerk experience Knowledge of Medical Records Experience of team work Experience of Lorenzo

Qualifications

Essential criteria

Basic standard of education

Desirable criteria

Evidence of on-going development as appropriate

Knowledge

Essential criteria

Knowledge and understanding of data protection and confidentiality

Desirable criteria

Experience of Microsoft applications
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