Service Desk Engineer 1st Line Support

3 weeks ago


Ipswich, United Kingdom Reed Full time

Service Desk Engineer (1st line support), Ipswich

**Responsibilities**:

- Providing a punctual and available 1st contact to our users requiring support
- Accuracy of Data used to define, troubleshoot and close tickets passed through the ticketing system
- Providing great customer service in a friendly, professional and easy to understand manner, breaking down the technical jargon
- Assisting and supporting apprentices within the team
- Contributing to the overall success of the IT Team
- Experience working within an IT Service Desk
- Microsoft Technologies e.g Active Directory, Office 2016, 2019, O365
- ITIL Foundation
- IT troubleshooting skills
- Excellent communication skills
- Ability to work under pressure and to meet deadlines
- A highly customer service focused mind-set
- Effective team-player
- A commitment to ongoing development

Equal opportunities
- 25 days holiday (FTE) plus Bank Holidays
- Long Service holiday award - 1 extra week every 10 years continuous service
- Private Healthcare with BUPA (offered after probation is passed)
- Scottish Widows Pension Scheme (5% employer / 5% Employee)
- Staff Profit Share / Salary sacrifice (Pensions, Staff Profit Share)
- Life Assurance
- 4 x salary / Permanent Health Insurance
- Paid ESG day (Environmental, Social and Governance)
- Enhanced Maternity/Paternity Leave
- Subsidised gym membership
- Electric car scheme
- Eye Care Voucher
- Agile Working Policy
- Dress for your Day Policy
- Discounted legal services


  • 1st Line IT Support

    4 weeks ago


    Ipswich, United Kingdom Pure Resourcing Solutions Full time

    I am currently working with a market leading business based on the outskirts of Ipswich who are seeking a 1st Line IT Support Engineer. You will be working within a technical team and have the opportunity to get involved with projects moving forward. **What is the role?**: - Be the 1st point of contact on the service desk for IT support. - Provide support...


  • Ipswich, United Kingdom Pure Resourcing Solutions Full time

    Pleased to be working with an ambitious Law Firm with operations in East Anglia that are looking for a 1st Line Support Technician to join them on a permanent basis. This role will be based out of the Ipswich office and will require you to work full-time onsite. You'll be joining the Service Desk Team within a wider IT Team which is responsible for all...

  • Service Desk Engineer

    2 weeks ago


    Ipswich, United Kingdom Focus Resourcing Full time

    Experience of supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of these areas. You will travel...

  • 2nd Line IT Support

    1 month ago


    Ipswich, United Kingdom Pure Resourcing Solutions Full time

    We are pleased to be working with a market leading business based on the outskirts of Ipswich looking to add a 2nd Line IT Engineer to the team. Working within an experienced team you will be using the latest technology and have the benefit of hybrid workingfollowing a successful probation period. **What is the role?**: - Provide 2nd line IT support on a...

  • Service Desk

    4 weeks ago


    Ipswich, Suffolk, United Kingdom Pure Resourcing Solutions Limited Full time

    I have an opportunity to join a well-established IT function as part of their Service Desk. This role would suit someone with an IT qualification looking to get into their first commercial role, or someone with good customer service experience and technical awareness, looking to move into a more technical career. This role is based on site in the...

  • Service Desk

    4 weeks ago


    Ipswich, Suffolk, United Kingdom Pure Resourcing Limited Full time

    I have an opportunity to join a well-established IT function as part of their Service Desk. This role would suit someone with an IT qualification looking to get into their first commercial role, or someone with good customer service experience and technical awareness, looking to move into a more technical career. This role is based on site in the...


  • Ipswich, Suffolk, United Kingdom Focus Resourcing Full time

    Experience of supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of these areas. You will...

  • 1st Line Service Desk

    4 weeks ago


    Ipswich, Suffolk, United Kingdom Pure Resourcing Limited Full time

    I have an opportunity to join a well-established IT function as part of their Service Desk. This role would suit someone with an IT qualification looking to get into their first commercial role, or someone with good customer service experience and technical awareness, looking to move into a more technical career. This role is based on site in the clients'...


  • Ipswich, Suffolk, United Kingdom Focus Resourcing Group Full time

    Experience of supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of these areas. You will travel...


  • Ipswich, United Kingdom In Technology Group Limited Full time

    IT Support Technician - GBP 30,000 + Hybrid Working! **Role**: 1st Line IT Support Technician **Location**: Ipswich Area **Salary**: GBP 25,000 - £30,000 + Hybrid Working! Are you looking for your next step in IT within a market-leading IT company? Then look no further than this 1st Line opportunity I am currently recruiting for near Ipswich! This role is...

  • IT Support Engineer

    6 days ago


    Ipswich, United Kingdom Focus Resourcing Full time

    Own vehicle essential for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of these areas. You will travel to school sites on a daily basis to delivery IT...


  • Ipswich, Suffolk, United Kingdom RedTech Recruitment Ltd. Full time

    4 days ago Be among the first 25 applicants This range is provided by RedTech Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A fantastic opportunity for a 1st Line Support Engineer to work for a Health-Tech software company, that is making technological advances and...

  • IT Support Engineer

    2 days ago


    Ipswich, United Kingdom Focus Resourcing Full time

    Own vehicle essential for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of these areas. You will travel to school sites on a daily basis to delivery IT...


  • Ipswich, Suffolk, United Kingdom RedTech Recruitment Full time

    A fantastic opportunity for a 1st Line Support Engineer to work for a Health-Tech software company, that is making technological advances and solutions that help the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support on inbound customer technical issues. Location: Ipswich – a...


  • Ipswich, Suffolk, United Kingdom RedTech Recruitment Full time

    A fantastic opportunity for a 1st Line Support Engineer to work for a Health-Tech software company, that is making technological advances and solutions that help the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support on inbound customer technical issues. Location: Ipswich – a village...


  • Ipswich, Suffolk, United Kingdom RedTech Recruitment Full time

    A fantastic opportunity for a 1st Line Support Engineer to work for a Health-Tech software company, that is making technological advances and solutions that help the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support on inbound customer technical issues. Location: Ipswich – a village...


  • Ipswich, Suffolk, United Kingdom RedTech Recruitment Full time

    Job Description A fantastic opportunity for a 1st Line Support Engineer to work for a Health-Tech software company, that is making technological advances and solutions that help the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support on inbound customer technical issues. Location: ...


  • Ipswich, Suffolk, United Kingdom RedTech Recruitment Ltd. Full time

    A fantastic opportunity for a 1st Line Support Engineer to work for a Health-Tech software company, that is making technological advances and solutions that help the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support on inbound customer technical issues. Requirements for First-Line...

  • Service Desk Manager

    3 weeks ago


    Ipswich, Suffolk, United Kingdom Pure Resourcing Solutions Limited Full time

    Job: Service Desk Manager - IT Support - ITIL I am working with a fantastic business in the Ipswich area to recruit a Service Desk Manager as part of their ongoing growth plans. This is a new position that has been created as part of ongoing growth, as this business continues to invest in their technology platform. Previous Service Desk experience of a...


  • Ipswich, Suffolk, United Kingdom Fred. Olsen Limited Full time

    We are currently looking to recruit an IT Support Apprentice to join our IT team in our Ipswich Head Office. Reporting to the Infrastructure Support Manager, the successful candidate will be responsible for delivering 1st line technical support across the group of businesses. This will include assisting the IT Service Desk in all areas of user and desktop...