First Line Customer Support Engineer

2 weeks ago

Ipswich Suffolk, United Kingdom RedTech Recruitment Ltd. Full time

4 days ago Be among the first 25 applicants

This range is provided by RedTech Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A fantastic opportunity for a 1st Line Support Engineer to work for a Health-Tech software company, that is making technological advances and solutions that help the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support on inbound customer technical issues.

Location: Ipswich – a village just outside (ideally you will be able to drive but public transport options are available).

Requirements for First-Line Technical Support Engineer

  • Strong technical acumen from an IT apprenticeship, STEM degree or work experience in a technical setting
  • Proven commercial experience in ensuring an amazing customer experience
  • Excellent problem-solving skills
  • Strong troubleshooting skills
  • You truly care about customer experience
  • Strong verbal and written communication skills - this role is largely communicating with customers via phone and email

Responsibilities for First-Line Technical Support Engineer

  • Triage customer support enquiries for a communications software suite of products
  • Log all calls on the CRM
  • Solve issues where possible, and escalate when needed
  • Keep abreast of issues for customers and update them accordingly

What the role offers :

  • Working for a tech-for-good company supporting the NHS
  • Join a company with a wonderful culture proven by their excellent staff retention ratio
  • Full training and pathway into the world of technical support & communications software

Applications:

If you would like to apply for this unique Support Engineer role then please send your CV via the relevant links

We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing applications@redtech-recruit.com (if this email address has been removed by the job-board, full contact details are readily available on our website).

Keywords – First-Line / 1st line / Technical Support Engineer / Customer Support Specialist / Help Desk Technician / IT Support Specialist / Service Desk Analyst / Desktop Support Technician / Application Support Analyst / Software Support Specialist / User Support Technician / IT Helpdesk Support / IT Service Desk Analyst / Customer Success Engineer / Client Support Technician / Support Desk Technician / End User Support Engineer / Software Troubleshooter / Product Support Specialist / Desktop Support Analyst / Customer Service Technician / Technical Customer Support Representative

*********************************************************************************

RedTech Recruitment Ltd focus on finding roles for Engineers and Scientists. Even if the above role isn’t of interest, please visit our website to see our other opportunities.

We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology, Engineering, and Customer Service
  • Industries Technology, Information and Internet, Computer and Network Security, and Telecommunications

Referrals increase your chances of interviewing at RedTech Recruitment by 2x

Get notified about new Customer Support Engineer jobs in Ipswich, England, United Kingdom .

Ipswich, England, United Kingdom 1 day ago

Ipswich, England, United Kingdom 4 days ago

Bury St Edmunds, England, United Kingdom 1 week ago

Sudbury, England, United Kingdom 3 months ago

Onshore Export Cable Installation Engineer

Ipswich, England, United Kingdom 2 weeks ago

Sudbury, England, United Kingdom 1 month ago

Colchester, England, United Kingdom 2 weeks ago

Diss, England, United Kingdom 1 month ago

Clacton-On-Sea, England, United Kingdom 1 week ago

Bury St Edmunds, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • First Line Customer Support Engineer

    4 days ago

    Ipswich, Suffolk, United Kingdom RedTech Recruitment Full time

    A fantastic opportunity for a 1st Line Support Engineer to work for a Health-Tech software company, that is making technological advances and solutions that help the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support on inbound customer technical issues. Location: Ipswich – a...

  • First Line IT Support

    4 days ago

    Ipswich, Suffolk, United Kingdom Cooper Lomaz Recruitment Full time €25,000

    Cooper Lomaz are excited to offer a career opportunity with a expanding company located close to Ipswich. As they continue to grow their business, they are looking for a First Line IT Support Technician to join their team. This is a full time permanent role where you will be provide IT support to their customers. Role Overview: This role will see the...

  • First-Line Technical Support Engineer

    2 days ago

    Ipswich, United Kingdom RedTech Recruitment Full time

    First-Line Technical Support EngineerA fantastic opportunity for a 1st Line Support Engineer to work for a Health-Tech software company, that is making technological advances and solutions that help the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support on inbound customer technical...

  • 2nd Line Support Engineer

    2 days ago

    Ipswich, Suffolk, United Kingdom Spider Full time

    2nd Line Support Engineer - Do you have a passion for IT? Do you a practical mindset and perseverance? If so, we could be looking for you! Submit your CV and any additional required information after you have read this description by clicking on the application button. The company has an excellent opportunity for an experienced 2nd Line Support Engineer to...

  • 2nd Line Support Analyst

    2 weeks ago

    Ipswich, Suffolk, United Kingdom Jago Consultants Full time

    2nd Line Support Technician required. My client are experts in corporate IT Support, providing managed IT services to small and medium sized businesses throughout the East of England and Greater London. They specialise in providing first class service on a full range of practical IT solutions in a clear and precise way.  They are now looking for an...

  • IT Engineer/Helpdesk Engineer

    2 weeks ago

    Ipswich, Suffolk, United Kingdom RedTech Recruitment Ltd. Full time

    A fantastic opportunity for a 1st Line Support Engineer to work for a Health-Tech software company, that is making technological advances and solutions that help the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support on inbound customer technical issues. Requirements for First-Line...

  • IT Engineer/Helpdesk Engineer

    3 weeks ago

    Ipswich, Suffolk, United Kingdom RedTech Recruitment Full time

    A fantastic opportunity for a 1st Line Support Engineer to work for a Health-Tech software company, that is making technological advances and solutions that help the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support on inbound customer technical issues. Location: Ipswich – a...

  • IT Engineer/Helpdesk Engineer

    1 month ago

    Ipswich, Suffolk, United Kingdom RedTech Recruitment Full time

    A fantastic opportunity for a 1st Line Support Engineer to work for a Health-Tech software company, that is making technological advances and solutions that help the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support on inbound customer technical issues. Location: Ipswich – a village...

  • IT Engineer/Helpdesk Engineer

    1 month ago

    Ipswich, Suffolk, United Kingdom RedTech Recruitment Full time

    A fantastic opportunity for a 1st Line Support Engineer to work for a Health-Tech software company, that is making technological advances and solutions that help the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support on inbound customer technical issues. Location: Ipswich – a village...

  • IT Engineer/Helpdesk Engineer

    2 weeks ago

    Ipswich, Suffolk, United Kingdom RedTech Recruitment Full time

    Job Description A fantastic opportunity for a 1st Line Support Engineer to work for a Health-Tech software company, that is making technological advances and solutions that help the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support on inbound customer technical issues. Location: ...

  • 1st Line Service Desk

    1 month ago

    Ipswich, Suffolk, United Kingdom Pure Resourcing Limited Full time

    I have an opportunity to join a well-established IT function as part of their Service Desk. This role would suit someone with an IT qualification looking to get into their first commercial role, or someone with good customer service experience and technical awareness, looking to move into a more technical career. This role is based on site in the clients'...

  • 1st Line Customer Software Support

    4 days ago

    Woodbridge, Suffolk, United Kingdom Cooper Lomaz Recruitment Ltd Full time

    Job Title: IT Customer Support Cooper Lomaz are excited to offer a career opportunity with an expanding company located close to Ipswich. As they continue to grow their business, they are looking for a IT Customer Support to join their team. This is a full-time permanent role where you will be providing IT support to their customers. This role will see...

  • 2nd Line Support Engineer

    2 weeks ago

    Ipswich, United Kingdom Spider Full time

    2nd Line Support Engineer - Do you have a passion for IT? Do you a practical mindset and perseverance? If so, we could be looking for you!The company has an excellent opportunity for an experienced 2nd Line Support Engineer to join their team based in Needham Market, Suffolk. As one of the 2nd Line Support Engineers you will provide efficient IT support,...

  • 2nd Line Support Engineer

    2 days ago

    Ipswich, United Kingdom Spider Full time

    2nd Line Support Engineer - Do you have a passion for IT? Do you a practical mindset and perseverance? If so, we could be looking for you!The company has an excellent opportunity for an experienced 2nd Line Support Engineer to join their team based in Needham Market, Suffolk. As one of the 2nd Line Support Engineers you will provide efficient IT support,...

  • Customer Training Support Advisor

    3 days ago

    Ipswich, Suffolk, United Kingdom Pure Resourcing Solutions Limited Full time

    Customer Service Advisor £Monday-Thursday 9-5:30pm, Friday 9-5pm Pure are delighted to be supporting with the recruitment of an experienced Customer Service Advisor for a large organisation based in Ipswich town centre. We're looking for a Customer Service Centre Team Member to join their thriving Customer Service Centre on a permanent basis. This...

  • Customer Training Support Advisor

    4 days ago

    Ipswich, Suffolk, United Kingdom Cactus Search Full time €25,000

    We’re looking for a Customer Service advisors to join our client's thriving Customer Service Centre on a permanent basis. This varied role will be part of the front-line team, responsible for handling phone calls and emails from customers about our clients products.You’ll work as part of a tight-knit department to be the primary point of contact for...

  • Engineering Chargehand

    4 days ago

    Suffolk, United Kingdom First Bus Full time €19

    Join us as an Engineering Chargehand and we'll take your engineering skills to the next level. About the role As an Engineering Chargehand you will ensure strong teams are built in the depot, by consistently delivering a great service everyday. What will you be doing? To monitor the daily running of the depot and all engineering staff, and supervising in...

  • Engineering Chargehand

    5 days ago

    Suffolk, United Kingdom First Bus Full time €19

    Join us as an Engineering Chargehand and we'll take your engineering skills to the next level. About the role As an Engineering Chargehand you will ensure strong teams are built in the depot, by consistently delivering a great service everyday. What will you be doing? To monitor the daily running of the depot and all engineering staff, and supervising in...

  • Service Desk Analyst, Helpdesk Analyst, 1st Line Support

    2 weeks ago

    Ipswich, Suffolk, United Kingdom Jago Consultants Full time

    2nd Line Support Technician required. My client are experts in corporate IT Support, providing managed IT services to small and medium sized businesses throughout the East of England and Greater London. They specialise in providing first class service on a full range of practical IT solutions in a clear and precise way.  They are now looking for an...

  • Service Desk

    1 month ago

    Ipswich, Suffolk, United Kingdom Pure Resourcing Limited Full time

    I have an opportunity to join a well-established IT function as part of their Service Desk. This role would suit someone with an IT qualification looking to get into their first commercial role, or someone with good customer service experience and technical awareness, looking to move into a more technical career. This role is based on site in the...