Service Desk Operator

2 weeks ago


Ipswich, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

Function as initial point of contact for ESNEFT colleagues either by phone or tickets raised Provide a high-quality telephone support service for all ESNEFT ICT users. Assist with review of policy and procedures which will impact on the service desk and all system users across the Trust (including Clinicians) Triage all faults with any supported ESNEFT ICT systems, resolving these in the majority of cases by permanent resolution, or by implementing an appropriate workaround. Provide advice over the phone to staff on the use of the IT systems, and on the policies in place regarding security etc. Install software remotely and provide support for all hardware and software in use by ESNEFT users.

Provide advice on the use of IT services. Provide queue management and thoroughly triage customer issues to provide a resolution or escalate to Service Desk Analysts. Provide a high-quality telephone support service for all ESNEFT ICT users. Resolve a good percentage of support calls and requests during the initial telephone call, using the provided sources of knowledge and agreed procedures and appropriate escalation channels to Service Desk Analysts when needed.

Escalate unresolved Incidents to Service Desk Analysts, 2nd or 3rd line staff as required, whilst maintaining ownership of the Incident or Request at the Service Desk. Progress-chase outstanding Incidents and Requests to ensure resolution to agreed Service Level Agreement targets and Key Performance Indicators. Contribute to Service Improvement initiatives for all processes Comply with and promulgate security standards and procedures. To become familiar with the Trusts Registration Policy, NHS Employers Identity Guidelines and NHS Digital Registration Authority Operational Process and Guidance and maintain an up-to-date knowledge of the Process.

Please see attached job description for full details



  • Ipswich, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    This is an exciting time for us; it could be for you too. We are an ambitious trust with a simple vision, to provide the communities we serve with excellent healthcare and build a better future for the people of East Suffolk and North East Essex. To help us do this, we will work closely with our local partners to deliver more of the joined-up services and...


  • Ipswich, United Kingdom Focus Resourcing Full time

    Experience of supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of these areas. You will travel...


  • Ipswich, United Kingdom Pure Resourcing Solutions Full time

    Pleased to be working with an ambitious Law Firm with operations in East Anglia that are looking for a 1st Line Support Technician to join them on a permanent basis. This role will be based out of the Ipswich office and will require you to work full-time onsite. You'll be joining the Service Desk Team within a wider IT Team which is responsible for all...

  • Service Desk

    4 weeks ago


    Ipswich, United Kingdom Pure Resourcing Solutions Limited Full time

    I have an opportunity to join a well-established IT function as part of their Service Desk. This role would suit someone with an IT qualification looking to get into their first commercial role, or someone with good customer service experience and technical awareness, looking to move into a more technical career. This role is based on site in the clients’...

  • Service Desk Manager

    2 weeks ago


    Ipswich, Suffolk, United Kingdom Pure Resourcing Solutions Limited Full time

    Job: Service Desk Manager - IT Support - ITIL I am working with a fantastic business in the Ipswich area to recruit a Service Desk Manager as part of their ongoing growth plans. This is a new position that has been created as part of ongoing growth, as this business continues to invest in their technology platform. Previous Service Desk experience of a...


  • Ipswich, Suffolk, United Kingdom Focus Resourcing Group Full time

    Experience of supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of these areas. You will...

  • Service Desk

    3 weeks ago


    Ipswich, Suffolk, United Kingdom Pure Resourcing Limited Full time

    I have an opportunity to join a well-established IT function as part of their Service Desk. This role would suit someone with an IT qualification looking to get into their first commercial role, or someone with good customer service experience and technical awareness, looking to move into a more technical career. This role is based on site in the...

  • Service Desk

    3 weeks ago


    Ipswich, Suffolk, United Kingdom Pure Resourcing Solutions Limited Full time

    I have an opportunity to join a well-established IT function as part of their Service Desk. This role would suit someone with an IT qualification looking to get into their first commercial role, or someone with good customer service experience and technical awareness, looking to move into a more technical career. This role is based on site in the...


  • Ipswich, Suffolk, United Kingdom Focus Resourcing Group Full time

    Experience of supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of these areas. You will travel...

  • 1st Line Service Desk

    3 weeks ago


    Ipswich, Suffolk, United Kingdom Pure Resourcing Limited Full time

    I have an opportunity to join a well-established IT function as part of their Service Desk. This role would suit someone with an IT qualification looking to get into their first commercial role, or someone with good customer service experience and technical awareness, looking to move into a more technical career. This role is based on site in the clients'...


  • Ipswich, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    We are currently looking to recruit a part time receptionist for the Welcome Desk at Ipswich Hospital. This is a permanent position working 15 hours per week - Friday & Saturday 12:00 - 20:00 In this role you will be the first point of contact for patients and visitors. You should have the ability to work under your own initiative as well as part of a...

  • Service Support

    4 weeks ago


    Ipswich, United Kingdom BT Full time

    Service Support (Asset Management) **Job Req ID**:29076**Posting Date**:25 Jan 2024**Function**:Cyber Security**Location**:Ipswich (4405), Ipswich, United Kingdom**Salary**:Competitive plus excellent benefits and £5k DV Bon**Job Title: Service Support (Asset Management)** **Locations: Ipswich** **Advert Closing Date: 11/02/2024** - Security isn’t...


  • Ipswich, United Kingdom Link Fund Solutions Full time

    **Overview** To provide support, maintenance and administration of business critical Information Technology systems to BCMGlobal and its clients. **Key Accountabilities and main responsibilities** Strategic Focus - Delivery of IT strategy via completion of assigned tasks Operational Management - Providing 1st line service desk support for all technology...


  • Ipswich, United Kingdom East of England Ambulance Service Full time

    Job summary A fantastic new vacancy has arisen at our Ipswich site - We are recruiting for an experienced administrator to support the smooth running of our ambulance station. In this critical role you will support the Operational Managers with their administration, in order to allow them greater capacity to carry out their broader operational...

  • IT Support Engineer

    3 hours ago


    Ipswich, United Kingdom Focus Resourcing Full time

    Own vehicle essential for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of these areas. You will travel to school sites on a daily basis to delivery IT...


  • Ipswich, Suffolk, United Kingdom Fred. Olsen Limited Full time

    We are currently looking to recruit an IT Support Apprentice to join our IT team in our Ipswich Head Office. Reporting to the Infrastructure Support Manager, the successful candidate will be responsible for delivering 1st line technical support across the group of businesses. This will include assisting the IT Service Desk in all areas of user and desktop...


  • Ipswich, United Kingdom Polkadotfrog Full time

    Ipswich, we need an extra pair of hands!We need a solid recruitment consultant or an eager and professional salesperson who loves building those relationships and delivering top-class, thoughtful customer service. This will be a full desk dealing with everything from Receptionists to Secretaries and Customer Service superstars and everything in between. With...


  • Ipswich, United Kingdom CBRE Full time

    Posted- 06-Apr-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative- Location(s)- Ipswich - England - United Kingdom of Great Britain and Northern Ireland- Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has...


  • Ipswich, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    As part of an innovative clinical and operational structure across the new organisation, we are looking to recruit to an Operational Coordinator working within our busy MSK team on the Ipswich site. This will be on a secondment / fixed term contract until 30th June 2024. The Operational Coordinator will take full responsibility for the day to day line...

  • Operations Manager

    3 weeks ago


    Ipswich, United Kingdom Employment Specialist Full time

    A growing Insurance Broker, known for their quality focus and service excellence, is recruiting an Operations Manager to work across all areas of the business.As Operations Manager you will play a pivotal role in streamlining processes, improving systems and enhancing documentation to drive business efficiency and contribute to their continued growth...