Claims Insight and Analytics Lead

4 weeks ago

London, United Kingdom AIG Full time

At Talbot Underwriting we are reimagining the way we help customers to manage risk. Join us as a Claims Insight and Analytic Lead to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark at Talbot

With offices in the U.S., London and Asia Pacific, Talbot is the managing agent of Syndicate 1183 at Lloyd’s. Syndicate 1183 underwrites a number of classes of business including war and terrorism, energy, marine, financial lines, cyber, transport, political risk, crisis management, kidnap & ransom, contingency, property and treaty reinsurance.

Through its expert team of underwriters and a balanced, geographically-diverse portfolio of business, Talbot has earned a reputation as an industry-leading insurance and reinsurance specialist.

How you will create an impact

This position is responsible for delivering scheduled reports and analytics for the Claims department, whilst also supporting projects and process improvement initiatives.

You will play a pivotal part in supporting the business plans and direction for the continuous improvement agenda of the Claims organisation.

  • Claims Ops BAU: Insight and Analytics split - 20:80
  • Oversee, automate and develop dashboards, reports and analytics.
  • Deliver analysis to identify performance development opportunities and create business cases for change.
  • Lead the preparation and presentation of analytical findings to stakeholders of different technical level.
  • Identify new opportunities to leverage analytics to support both top line and bottom line performance.
  • Drive Claims Lifecycle analysis, identifying process improvements in claims adjusting processes and ancillary tasks to actively reduce the claims lifecycle.
  • Support cost savings initiatives through the development of templates to capture data and the development of reports and analytics on third party fees, Fraud and Recoveries.
  • Collaborate with colleagues in Claims, IT and other departments to deliver key initiatives as needed.
  • Support the development and coaching of junior members in the Claims Operations team.
  • Act in a supporting role to the Head of Claims Operations, being an initial line of enquiry for Claims Operations queries from more junior member of the Claims Operations team.
  • Provide technical expertise as a Claims Operations SME to projects (internal and external) and changing regulatory needs and requirements, taking accountability for assessment through to delivery.
  • Support the Head of Claims Operations with SOX, Lloyd’s, FCA / PRA / internal/external regulatory and control environment.
  • Ensure compliance with Talbot’s claims handling strategy, putting the customer at the heart of all we do.
  • Support the Head of Claims Operations through attendance at various internal / external committees or seminars, assessing impact and opportunities and sharing knowledge within Claims Operations thereafter.
  • Represent Claims in relation to Data Governance and attend Talbot’s DGC committee.
  • Identify process efficiencies, working with the wider Claims Operations team to carry out problem solving activities and promote process improvement initiatives.
  • Manage and respond to regulatory reporting requirements (Department of Insurance regulatory returns and the like).
  • Manage Talbot Claims external peer review, under stewardship of the Head of Claims Operations.
  • Be technically competent in Talbot’s Claims System (Docosoft), providing technical support to the Head of Claims Operations in managing the system, including upgrades and enhancements.

What you’ll need to succeed

  • An interest in analysing and evaluating data to drive business insights
  • Proven experience within an Insurance organisation is desirable
  • Experience in a Lloyd’s Managing Agent is preferred
  • Experience in a Claims team or on Claims projects is preferred.
  • A strong attention to detail and an interest and desire to work with data

Ready to maximize your impact? We would love to hear from you.

What we offer

Our people are what make Talbot a market leading syndicate, so we are focused on creating a diverse, equitable and inclusive culture that helps us attract and retain great people.

We pride ourselves on helping our people develop and hone their professional skills throughout their careers. Our employees have access to a broad range of best-in-class career development programmes, we run regular training courses and events throughout the year covering both technical and non-technical topics.

Charitable giving is an important part of our culture too and we encourage people to give back to causes they care about, supporting them through our matched funding initiative and giving time off for volunteering.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area:

OP - Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

Talbot Underwriting Services Ltd (TS1)

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