Claims Analytics Analyst

JOB PURPOSE

• To support the Claims Analytics Manager in ensuring the provision of a robust, reliable and governed 'one version of the truth' claims dataset and suite of self-serve dashboard reports. This dataset and dashboard reports should be delivered in a readily accessible format which will support Claims in extracting valuable insights.
• To support Claims with the delivery of accurate and insightful claims reporting. These reports will ensure a better understanding of Claims performance and enable a more timely and better decision-making process.
• To support Claims Managers, through delivery of data and MI accessibility, in their oversight of their portfolio of claims, ensuring that the best outcomes are achieved consistently for our Clients and business, aligning to MS Amlin values.
• To support the Claims Leadership Team and Claims Analytics Manager deliver the strategic objectives of the Claims function, particularly regarding modernisation activities. Data will be central to these modernisation activities, and we will need to utilise the latest tools and techniques to maximise the value of the companies Claims dataset.

JOB RESPONSIBILITIES

• To proactively support the delivery of the Claims MI strategy by leveraging a deep technical understanding of Claims and MI/Analytical tools to provide 'one version of the truth', robust, accessible data to Claims team and wider business.
• Collaborate with counterparts across Claims, including our strategic partner, and other functions to deliver required MI and data requests. This will include proactively prioritising delivery where needed, to ensure that the Claims Analytics teams resource is used in an efficient way.
• To oversee and manage the large loss reporting tools (including the Open Large Loss Report, CAT Report and Claims Watchlist) with the consequent provision of analysis and insights.
• To support the Claims Analytics manager in assessing the MI and Analytics training needs of the Claims department, working with the Claims Business Manager via the Claims Professional of the Future ("CPoF") initiative to ensure that relevant training programs and resource is available to upskill.
• To proactively identify ways to continuously improve and future-proof Claims datasets, reporting tools and outputs to ensure that they are fit for purpose and extract as much value from our data as possible.
• To support the Claims Manager with the ongoing oversight and performance of claims data and analytical services provided by Genpact.
• To proactively participate on claims initiatives, as required.

What we are looking for:

• Data-orientated and analytically minded - ability to leverage data to enable the provision of insights
• Excellent communication skills - ability to positively influence actions and decisions, collaborate, negotiate confidently and actively listen, both face-to-face and via virtual media.
• Strong ability to build trust and manage relationships with external and internal stakeholders
• Problem-solving - ability to break down complex issues and spot trends, patterns and interdependencies
• Decision-making - proven sound judgement and decision-making capability, even under time-pressure
• High-performance mentality - self- motivated, outcome driven with energy and determination to succeed in a fast-paced environment of business transformation
• Growth Mindset - desire for continuous improvement of self, team-members and claims service to be their 'best version'; actively seeking out ways to modernize and improve our service and being flexible to change in line with our clients' and business' evolving requirements
• Experience & Skills Required:
• Proven MI data analysis and applicable MI systems experience
• Knowledge of claims operations, technical claims lifecycles and reserving practices (desirable)
• CII or similar professional qualification (desirable)
• Data and Analytical tools and system including knowledge of Microsoft Office (PowerBI, Excel, e.g., ECF, Excel
• Account/portfolio management experience
• Willingness to travel and attend client events

CONDUCT RULES

With the implementation of the SM&CR (Senior Managers & Certification Regime), the Financial Services and Markets Act gave the FCA new powers to write conduct rules and apply them to all employees within a firm. The Conduct Rules set basic standards of good personal conduct and the role holder will also be expected to perform these to the highest of standards and in accordance with the Conduct Rules as specified by the FCA, as follows:

• You must act with integrity
• You must act with due care, skill and diligence
• You must be open and co-operative with the FCA, PRA and other regulators
• You must pay due regard to the interests of customers and treat them fairly
• You must observe proper standards of market conduct

ABOUT MS AMLIN

MS Amlin is part of a global top-10 insurance group MS&AD, wholly owned by Mitsui Sumitomo Insurance Group, and is regulated by the Prudential Regulation Authority, the Financial Conduct Authority and Lloyd's.

We have an enviable reputation for our customer knowledge, claims service and the specialist insurance and reinsurance expertise we apply. We provide the type of security leading organisations need to break new ground, innovate and offer life-changing services and amenities to some of the world's most challenging regions. Our record extends back over 300 years and today we have more than 1800 people in more than 20 locations worldwide.

MS Amlin's portfolio is split into three Divisions: Property & Allied Lines, Specialty and Reinsurance. Specialty comprises 4 departments (Casualty, Marine, Natural Resources and Crisis Management) and Reinsurance covers a mix of property, casualty and specialty lines.

We are experts in underwriting, with both technical capability and deep knowledge of the areas we insure. Our claims service aims for equality, with efficient, fair and timely claims management.

We're going through an exciting period of modernisation and transformation for which we need entrepreneurial thinkers to help execute our strategic vision for growth. We're on a dynamic path and we need you to help shape it.

We continuously strive to cultivate a truly diverse team. We encourage different perspectives and unique ways of thinking. We look to recruit, and reward based on capability and performance, regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. We are committed to taking a flexible approach to working, with a Work Life Better scheme to allow our employees more control over when and where they work, while continuing to meet our client demands. This flexible approach continues into our benefit scheme, with a competitive package and attractive lifestyle fund.