Customer Service Advisor x2

4 weeks ago

Leeds, United Kingdom Leeds Federated Housing Association Limited Full time

Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good value, affordable housing.

This is an exciting opportunity to join our Customer Contact team, to be a key part of the delivery and offer support to our customers along with excellent customer service. The main purpose of this role is to work with both customers, colleagues and managers across the business ensuring that we as a team meet and deliver our values. You will have a genuine passion to work with people, helping to build respect, trust and understanding.

Your main responsibilities will include:

  • Call handling in accordance with scripts for general enquiry calls and maintenance/repair enquiries.
  • Comply with all communicated policies, procedures, and codes of practice, manuals, and initiatives.
  • Complete in-house training to be competent to deal with calls and enquiries.
  • Remain confidential while processing sensitive information relating to tenants, clients and other customers maintained confidentially.
  • Raising Repairs on our in-house system

Our ideal candidate will:  Be a strong communication who is able to liaise effectively at all levels.

  • Have experience of working in a customer facing role
  • Confidence in written communication
  • Good administrative skills
  • Have a flexible and innovative approach.

In return

As well as a competitive salary we can offer you:

Agile working environment

30 days annual leave

DC pension schemes

Cycle to Work Scheme

Health cash plan

This role will be based initially full time between the Leeds Federated main office (The Tannery, LS3 1HS) and or main repairs contractors’ office before the possibility of moving to a hybrid approach.

The closing date for this role is Midnight Sunday 28th April 2024.  

Interviews will take place: Week commencing 29th April or Week commencing 7th May 2024.

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

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