Repairs and Logistics Administrator

2 weeks ago


Lichfield, United Kingdom Ascom Full time

Repairs and LogisticsAdministrator


AboutUs

At Ascom were passionate aboutconnecting people technology and healthcare. Our mission is toempower healthcare professionals to deliver exceptional patientcare. As our Repairs and Logistics Administrator youll play acrucial role in managing the supply chain within our warehouse.Your mission Ensuring that equipment for customer orders ismeticulously planned quality objectives are met and deliverydeadlines are achieved. Additionally youll handle stock controladministrationefficiently.

WhatYoull Do

  • Returns Service:
    • Take charge of the receipt logging andtracking of all customer returns.
    • Keepcustomers informed about any delays or interruptions in the returnsservice.
    • Maintain impeccable documentationstandards to trace returns from receipt to delivery and back to thecustomer.
    • Skillfully manage escalations toresolution.
  • StockManagement:
    • Handlethe receipt and shipments of parts as needed.
    • Conduct quarterly audits of local and remotewarehouses.
    • Collaborate with the Warehouse andLogistics team to forecast parts requirements.
    • Maintain a high standard within the warehouse to supportour service including customer support contract fulfillment andrepair order processing.

WhoWere Looking For

  • Skills andKnowledge:
    • Abackground in warehouse and logistics is desirable.
    • Excellent team working skills.
    • Confidence and passion for providing exceptional customercare and repairs.
    • Proficiency in MicrosoftWord Excel and our inhouse systems.
    • Outstanding communication and interpersonalskills.
    • Effective at collaborating with bothinternal and external stakeholders.
    • Good timemanagement.
    • Ability to remain calm indifficult and challenging circumstances.
    • Strong decisionmaking abilities.
    • Prioritization and organization skills.
  • Experience andEducation:
    • 2 yearsof experience in customer service or logistics roles.
  • PersonalCharacteristics:
    • Collaborative spirit: You work seamlessly with colleaguescustomers and endusers.
    • Strong command ofEnglish both written and verbal.


WhyAscom

  • Inclusive Environment: Wecelebrate diversity and believe that different perspectives driveinnovation.
  • GrowthOpportunities: Join a team that encourages yourprofessional development.
  • Meaningful Work: Yourcontributions directly impact patient care and healthcareoutcomes.


Readyto Make a Difference

If youreenthusiastic adaptable and ready to contribute to our mission applynow We welcome applicants from all backgrounds andexperiences.



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