Voluntary Services Manager

3 weeks ago

Brighton, United Kingdom University Hospitals Sussex NHS Foundation Trust Full time

Job overview

The Clinical Outcomes & Effectiveness Senior Analyst will have responsibility for developing performance reporting and information analyses to support the objectives of the Clinical Outcomes & Effectiveness corporate portfolio. The role will work closely with the corporate team and clinical divisions to provide expert advice and guidance on statistical and information matters including the development of health related datasets and information that will shape the Divisional and Trusts business intentions. 

Main duties of the job

The postholder will be expected to;
• take the lead role in the development, management and provision of an effective and responsive information and data analysis service within the Clinical Outcomes & Effectiveness corporate function.
• provide expertise in the collection, analysis, interpretation and presentation of information on performance, activity modelling and delivery of local and national strategic objectives.
• be responsible for developing and maintaining a broad portfolio of routine and ad-hoc information, analysis and reports as requested by the work plan and Director of Clinical Outcomes & Effectiveness across the function
• lead on the development and maintenance of information databases and associated extract routines, ensuring data quality and data integrity are preserved.

Working for our organisation

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves. As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do. We look forward to receiving your application and the start of your journey with UHSussex.

Detailed job description and main responsibilities

• To be a senior analyst for a number of information work streams and/or departments, attending regular meetings and working closely with Clinical Outcomes & Effectiveness team, divisional clinicians and managers to identify information requirements.

• To present and report performance and other highly complex information verbally and in writing, adjusting presentation styles to meet the requirements of different audiences. This will include both regular and ad-hoc reports.
• To ensure routine and regular contact with Clinical Outcomes & Effectiveness team and departmental managers relating to their department’s performance.
• To participate in project teams and attend meetings and committees, providing expert advice on issues with an information dimension.
• To support staff in the correct use and interpretation of information and reports. This may include one to one or group training and the provision of written documentation or guidance.
• Negotiating and collaborating with colleagues in other departments e.g. I.T. and Information Governance, where appropriate as well as external agencies working with the Clinical Outcomes & Effectiveness portfolio

•To extract, manage and analyse complex data sets using SQL databases, MS Excel and other data analysis tools.
• To consult, assess and interpret trust, department and individual’s information requirements and develop appropriate reporting solutions, undertake analyses or provide advice as required.
• To proactively analyse trends and identify exceptions on a wide range of performance measures and to alert responsible managers when necessary.
• To forecast and model activity, demand, capacity and waiting lists and other complex information in relation to performance targets, service and business planning.
• To develop reporting solutions using advanced functions in MS Excel e.g. SQL integration and VBA automation to provide better insight for information end-users.
• To lead on the development of performance indicators and other information to support service improvement at both a corporate and divisional level.
• To make use of appropriate clinical and productivity benchmarking metrics from resources such as HED and the Model Hospital to provide additional context and insight to support the delivery of planned care.
• To become familiar with and make use of any other NHS and non-NHS benchmarking tools as they become available to support the work of the Clinical Outcomes & Effectiveness portfolio.
• To collaborate with the benchmarking and external organisations (e.g. HED, NICE, HQIP, NCEPOD, and others) engaged with the Trust in modules relevant to the Clinical Outcomes & Effectiveness Portfolio e.g. mortality and learning from Death,

Person specification

Essential

Essential criteria

Masters degree level or experience (relevant to equivalent role) Demonstrable experience of healthcare informatics analytics General understanding of the NHS, performance measures and governance systems Experience of working within a data / information management environment or NHS informatics function Experience in use SQL database technologies to query data (preferably SQL Server Statistical analysis skills

Desirable criteria

Qualification in project management Experience of working in an acute hospital setting Advanced modelling skills (e.g. demand and capacity)

Equality, Diversity, and Inclusion

Essential criteria

Evidence of having championed diversity in previous roles (as appropriate to role) Evidence of having undertaken own development to improve understanding of equalities issues

  • Local Service Manager

    4 weeks ago

    Brighton, United Kingdom Sanctuary Supported Living Full time

    The role of Local Service Manager will include: Leading the overall delivery of the service, through the management of the team and liaison with the Area Service Manager Developing and maintaining relationships with partners, key stakeholders and external agencies Overseeing the overall delivery of the service Working closely with our internal and...

  • Head of Fundraising

    4 weeks ago

    Brighton, United Kingdom University Hospitals Sussex NHS Foundation Trust 279 Full time

    Reporting to the Director of Charities & Voluntary Services, the Head of Fundraising & Communications will work to lead and manage the fundraising and communications teams, exemplifying and demonstrating the Trust charity's values and behaviour. The post holder will work to design, deliver, monitor and evaluate a multi-disciplinary fundraising and...

  • Customer Service Administrator

    4 weeks ago

    Brighton, United Kingdom First Recruitment Services Limited Full time

    **Position**:Customer Service Administrator - **Salary**: £20,261 - **Location**: Brighton - **Hours**:Monday to Friday 37.5 hours a week plus some Saturday mornings with time back in lieu - 25 days holiday, great progression, full training and hybrid working plus more We have a number of Customer Service Administration roles to support a large and busy...

  • Customer Service Advisor

    4 weeks ago

    Brighton, United Kingdom Ashtons Hospital Pharmacy Services Limited Full time

    **Are you looking for a challenge and a change? Why not join our unique Pharmacy Customer Service Team providing support to private mental health hospitals Nationwide?** **The Role** We are looking for someone who may have a medical/pharmacy background to join our small administration team in central Brighton. The successful applicant will support our...

  • Business Development Manager

    3 weeks ago

    Brighton, United Kingdom Churchill Services Full time

    Business Development Manager Remote role with occasional travel to the South Coast  £35,000 to £40,000 per annum dependent on experienceWe are looking for a Business Development Manager to join our sales team where you’ll be generating and developing business relationships with a highly effective approach. You’ll be working closely with the Southern,...

  • Regulatory Services Manager

    1 week ago

    Brighton, United Kingdom SOLOS Consultants Ltd Full time

    We are seeking to appoint a Regulatory Services Manager to work within Our Clients Safer Communities team. To identify, develop, recommend and implement strategy and policies relating to all aspects of Regulatory services and civil contingencies ensuring Council strategy and policy is fully integrated into all aspects of the service and that services are...

  • Regulatory Services Manager

    1 week ago

    Brighton, United Kingdom SOLOS Consultants Ltd Full time

    We are seeking to appoint a Regulatory Services Manager to work within Our Clients Safer Communities team.To identify, develop, recommend and implement strategy and policies relating to all aspects of Regulatory services and civil contingencies ensuring Council strategy and policy is fully integrated into all aspects of the service and that services are...

  • Service Desk Manager

    2 weeks ago

    Brighton, United Kingdom Better Days Recruitment Full time

    Due to company growth and success, my client is looking to hire a permanent IT Service Desk Manager. The company is located on the outskirts of Brighton and provide full IT technical Support Services to external customers through an MSP service. The role is to manage the Service and SLA’s around the Customers Service Desk requirements.You will be the...

  • Service Desk Manager

    2 weeks ago

    Brighton, United Kingdom Better Days Recruitment Full time

    Due to company growth and success, my client is looking to hire a permanent IT Service Desk Manager. The company is located on the outskirts of Brighton and provide full IT technical Support Services to external customers through an MSP service. The role is to manage the Service and SLA’s around the Customers Service Desk requirements.You will be the...

  • Service Desk Manager

    2 weeks ago

    Brighton, United Kingdom Better Days Recruitment Full time

    Due to company growth and success, my client is looking to hire a permanent IT Service Desk Manager. The company is located on the outskirts of Brighton and provide full IT technical Support Services to external customers through an MSP service. The role is to manage the Service and SLA’s around the Customers Service Desk requirements.You will be the...

  • Service Desk Manager

    2 weeks ago

    Brighton, United Kingdom Better Days Recruitment Full time

    Due to company growth and success, my client is looking to hire a permanent IT Service Desk Manager. The company is located on the outskirts of Brighton and provide full IT technical Support Services to external customers through an MSP service. The role is to manage the Service and SLA’s around the Customers Service Desk requirements. You will be the...

  • Service Desk Manager

    2 weeks ago

    Brighton, United Kingdom Better Days Recruitment Full time

    Due to company growth and success, my client is looking to hire a permanent IT Service Desk Manager. The company is located on the outskirts of Brighton and provide full IT technical Support Services to external customers through an MSP service. The role is to manage the Service and SLA’s around the Customers Service Desk requirements.You will be the...

  • Service Desk Manager

    1 week ago

    Brighton, United Kingdom Better Days Recruitment Full time

    Job DescriptionDue to company growth and success, my client is looking to hire a permanent IT Service Desk Manager. The company is located on the outskirts of Brighton and provide full IT technical Support Services to external customers through an MSP service. The role is to manage the Service and SLA’s around the Customers Service Desk requirements.You...

  • Regulatory Services Manager

    7 days ago

    Brighton, United Kingdom Solos Consultants Ltd Full time

    We are seeking to appoint a Regulatory Services Manager to work within Our Clients Safer Communities team. To identify, develop, recommend and implement strategy and policies relating to all aspects of Regulatory services and civil contingencies ensuring Council strategy and policy is fully integrated into all aspects of the service and that services are...

  • Regulatory Services Manager

    1 week ago

    Brighton, United Kingdom Solos Consultants Ltd Full time

    We are seeking to appoint a Regulatory Services Manager to work within Our Clients Safer Communities team. To identify, develop, recommend and implement strategy and policies relating to all aspects of Regulatory services and civil contingencies ensuring Council strategy and policy is fully integrated into all aspects of the service and that services are...

  • Registered Manager Learning Disabilities

    2 days ago

    Brighton, United Kingdom SCR Recruitment Services Full time

    Registered Manager Learning DisabilitiesI am recruiting for an experienced and quality focused Registered Manager for a fantastic residential and supported living service in the Brighton area.This service provides residential and supported living care for adults with Learning Disabilities, Autism and Physical Disabilities and aims to encourage service users...

  • Registered Manager Learning Disabilities

    3 hours ago

    Brighton, United Kingdom SCR Recruitment Services Full time

    Registered Manager Learning DisabilitiesI am recruiting for an experienced and quality focused Registered Manager for a fantastic residential and supported living service in the Brighton area.This service provides residential and supported living care for adults with Learning Disabilities, Autism and Physical Disabilities and aims to encourage service users...

  • Regulatory Services Manager

    6 days ago

    Brighton, United Kingdom Solos Consultants Ltd Full time

    We are seeking to appoint a Regulatory Services Manager to work within Our Clients Safer Communities team. To identify, develop, recommend and implement strategy and policies relating to all aspects of Regulatory services and civil contingencies ensuring Council strategy and policy is fully integrated into all aspects of the service and that services are...

  • Event Registration Manager

    4 weeks ago

    Brighton, United Kingdom First Recruitment Services Limited Full time

    **Position**:Event Registration Manager - **Salary**: £27,000 to £31,000 - **Location**: Brighton and attendance at events across the UK - **Hours**:Monday to Friday 9am to 5.30pm with regular overnight stays away and some longer working days - Time back in lieu, overnight away bonus, 25 days holiday, flexible hours during quiet periods We are looking for...

  • Client Services Manager

    4 weeks ago

    Brighton, United Kingdom Vero Screening Full time

    **Client Services Manager** Location: Brighton, East Sussex (Open to hybrid working) **Job Type**: Full Time, Permanent **Salary**: £33,680-£46,478 per annum DOE Benefits: Healthcare, pension, local discounts and annual holiday accrual **What we do**A key part of the recruitment and onboarding process for our clients, employment screening is a complex...