Client Services Manager

2 weeks ago

Brighton, United Kingdom Vero Screening Full time

**Client Services Manager**
Location: Brighton, East Sussex (Open to hybrid working)

**Job Type**: Full Time, Permanent

**Salary**: £33,680-£46,478 per annum DOE
Benefits: Healthcare, pension, local discounts and annual holiday accrual

**What we do**A key part of the recruitment and onboarding process for our clients, employment screening is a complex and ever-changing discipline with both a global and local dimension. It's about helping our clients manage their exposure to risk, protect their reputation and embed a positive working environment and culture at the heart of their business.

**Who we are**

**About you**It's our mission to develop a Client Services function which harnesses transparent, collaborative partnerships, supporting the seamless delivery of Vero's services, enabling growth and high levels of client retention.

You'll achieve this by building a dynamic and knowledgeable core team of experts. You inspire your team to be performing at their very best, guiding, supporting, and developing their expertise whilst instilling ownership and accountability.

**Accountabilities [taking ownership of the outcome and being answerable for the results achieved]**
- Driving a high performing team, supporting others to achieve personal and business success
- Creating a motivated and engaged team through provision of clear direction and effective leadership
- Promoting an adaptable and resilient team through championing change initiatives and driving continuous improvement
- Successful implementation of the Client Services Strategy
- Resolution of escalated Client complaints
- Collaboration with HR on the recruitment and onboarding of new team members
- Ensuring compliance with the company's Data Protection, Information Security, Health & Safety, Dignity at Work and IT Acceptable Use policies and associated procedures at all times.

**Responsibilities [tasks you are responsible for delivering]**
- Effective day to day running of the team including work allocation, resource planning and team productivity
- Providing timely and constructive feedback ensuring all probation reviews, check-ins and performance reviews are completed within agreed timescales and documented
- Identify training and development needs, working collaboratively with others to implement personal development and/or improvement plans for team members
- Manage probation, performance, absence, welfare and conduct issues in line with company policy and procedure. Escalate any persistent issues and seek timely advice and guidance
- Cascade and share key information and business updates to the team constructively and in a timely manner through regular team huddles and monthly team meetings, encouraging face to face contact.
- Positively support and successfully implement change and improvement initiatives
- Management of projects i.e. price changes, and new product launches
- Reporting on trends i.e. work volumes, complaints/feedback and product uptake.
- Attending larger client meetings, i.e. reviews, global rollouts
- Supporting the Sales team through product knowledge, i.e. RFP presentations.

**Key skills, qualifications and experience**
- 2+ Years' experience in an account/ relationship management role
- 1+ Years' experience in people management

Experience in employment screening would be beneficial but comprehensive training will be provided.

**Why work for Vero?**It's our driving ambition to create value in everything we do
We listen, learn, and make smart decisions
We attract positive and engaged employees, who embrace our respectful and supportive culture
And we're committed to nurturing our talent and seeing our people flourish
We embrace challenges and actively seek out opportunities to excel

**The important basics**

A basic criminal record check with DBS will be required for all successful applicants, having a criminal record will not necessarily bar you from working with us. This will depend on the nature of the position and the circumstances of your offences.

REF-206 836

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