Service Advisor

2 months ago


Solihull, United Kingdom LSH Auto Full time

Join the LSH Auto family as a Service Advisor, where your customer service skills will be paramount to ensuring a top-tier experience for our valued clients. You will serve as the primary liaison between our customers and the service department, helping to facilitate a smooth service process.

Your key responsibilities will include:

  • Welcoming customers and managing service appointments effectively
  • Documenting customer concerns and vehicle issues with attention to detail
  • Providing clear and accurate estimates for service costs and timelines
  • Coordinating with technicians to ensure timely and efficient service
  • Updating customers on their vehicle status and recommended services
  • Effectively handling customer inquiries and resolving any concerns

Requirements

The ideal candidate should possess:

  • Demonstrated experience as a Service Advisor in the automotive sector
  • Exceptional communication and interpersonal skills
  • Strong organizational skills and the ability to prioritize tasks
  • A solid understanding of automotive systems and maintenance
  • Ability to thrive in a dynamic and fast-paced environment
  • Proficiency in service-related computer applications
  • A valid driver's licence

If you have a passion for customer service and the automotive industry, we invite you to apply and be part of our exceptional team

Benefits

• Colleague Referral Scheme (£500 - £1000)

• A range of Mercedes Benz training and leadership programmes

• Platinum Plus Rewards Scheme

• Colleague Car Purchase Scheme

• Eye care Vouchers

• Life Assurance (4 x annual salary)

• 31 days holiday (including bank holidays), rising to 38 days with length of service

• Wellbeing Support

• Company Pension

• Full uniform and PPE provided


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