Team Administrator
4 weeks ago
Job summary
We are looking for a Team Administrator who will be able to ensure a confidential, efficient, and comprehensive administrative service is provided to the Assertive Outreach Mental Health Team
The successful applicant will be enthusiastic, self-motivated, and hard-working. You will have good customer care communication skills, an excellent telephone manner, attention to detail, the ability to cope with complex tasks using a database that requires input and questioning of client information, and previous experience working in a busy office environment. You must be able to work accurately under pressure, whilst remaining calm and courteous and be able to work well as part of a team.
The post holder will be based predominately at Hahnemann House in Bournemouth although at times may be required to provide admin support to other parts of the service based elsewhere across the county. The individual will be part of a multi-disciplinary team that includes Mental Health Practitioners, Occupational Therapists, Psychologists, Psychology Assistants, Support Time Recovery Workers, Social Workers, Care Managers, Admin Assistants, Advanced Nurse Practitioners and Medical Staffing.
Main duties of the job
To ensure the provision of an effective and efficient secretarial and administrative support including dealing with telephone enquiries, relatives, carers, GPs and other agencies, maintaining good communications between staff members of the Trust and outside representatives using own initiative and managing own workload with support for other colleagues within the admin pool and the wider team.
To provide a friendly, safe and efficient administrative and office systems service to support the delivery of excellent patient care.
To ensure that patients and contacts with the service are dealt with in a friendly, empathetic and professional manner and to help ensure that the patient's experience is positive.
To deal with confidential, contentious and urgent material proactively in a sensitive and appropriate manner, exercising analytical skills and sound judgement.
Work as part of an efficient and professional team.
To work systematically and develop communication networks that contributes effectively to the service provided.
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is working in partnership with The Princes Trust to support people getting into work, as part of this partnership, we are offering an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contact
Person Specification
Knowledge, skills and training
Essential
GCSE Level English Language or equivalent Well-developed skills in communicating effectively with clients and other professionals within and outside the NHS Good standard keyboard skills and knowledge of Microsoft Office. Proficient in MS Word and Windscribe
Job Specific Experience
Essential
Experience of working within a similar office environment Demonstrable skills in written and spoken English to a standard which enables the post holder to carry out the full range of duties and responsibilities of the role effectively Knowledge of NHS organisation and protocols
Desirable
Knowledge of working within a mental health or similar team
Personal Qualities / Attributes
Essential
Good time management skills to be able to work to tight deadlines Good organisational skills and ability to organise own workload Willingness to undertake further training as required by the Trust Professional manner in dealing with emotive material and challenging behaviour from clients
Driving
Essential
UK driving licence
Desirable
Access to a car or motorbike to use daily as part of role-
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