Front Office
4 weeks ago
Your responsibilities
From the initial reservation to the farewell at the front desk, looking after our guests in a professional manner is of utmost importance to you and your team. You coordinate and lead the Front Office & Reservations department, and also take care of:
Checking in guests, as well as taking and processing bookings, including reviewing bookings, overbookings and options Producing duty rosters and holiday schedules Monitoring costs and the accommodation revenue budget Implementing and maintaining the internal Motel One quality management system Conducting internal coaching and cross-trainings, as well as organising development training courses for Front Office & Reservations staff
Your profile
Do you have a great personality and excellent hosting skills? Then you will fit in here Because these are our priority. You will also:
Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call centre industry or be looking for a change of career Enjoy developing employees – management experience is beneficial Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English Be a team player and willing to provide assistance across departments – we achieve our results togetherWeiterlesen
Our attractive benefits
Bonus program
The better the guests rate their stay, the higher the bonus
Make an international career
Discover a variety of career opportunities in our hotels nationally and internationally, or join one of our numerous new openings.
Staff discounts
Benefit from attractive staff rates in all of our hotels throughout Europe and the USA.
Develop personally and professionally
With an extensive onboarding, annual training and coaching at our One University, you will hit the ground running.
Celebrate together
Whether it's a summer party, Christmas party or our annual international soccer tournament - we celebrate successes together with the team.
And more...
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