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Front Office Porter

4 months ago

Edinburgh, United Kingdom Cheval Old Town Chambers Full time

**Job Ref**:CHE1596

**Branch**:Cheval Old Town Chambers

**Location**:Cheval Old Town Chambers, Edinburgh

**Salary/Benefits**:Salary and Benefits

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:5 shifts 8 hour shifts between the hours of 7am and 9pm, includes working weekends and bank holidays

**Hours per week**:40

**Posted date**:04/04/2024

**Closing date**:06/05/2024

Cheval Collection are currently recruiting a Front Office Porter to join the front office team of our luxury serviced apartments, Cheval Old Town Chambers.

As porter you will be based in the front of house lobby to ensure that you are available for any guest needs. You will be an important point of contact for our guests from their arrival to their departure and all in between. You will be **answering questions about the residence or the local area**, **showing the guests to their apartments**, **assisting with luggage,** **delivering parcels**, **organising transportation** and assisting the front office team wherever possible. You will work as part of the front office team to ensure that our guests are receiving an excellent guest experience from start to finish.

Being in the historical part of the city, Cheval Old Town Chambers is a maze of unique and different buildings spread out over a wide location and on many different levels, so this role does involve manoveuring through some locations without access to lifts.

**When it comes to work if you**
- Like looking after people and have a friendly, professional and warm manner
- Are good at thinking "outside the box" and can anticipate the needs of our guests
- Have a good command of English (to communicate with our guests and fellow colleagues)
- Enjoy physically active work
- Take pride in what you do

**We can offer you..**
- Hourly rate of £12.01
- Career progression
- Learning Development opportunities
- Food Beverage Discounts
- Discounted accommodation
- Reward Recognition scheme
- Tuition support funding

Not worked in hospitality before? **we can provide full training** you just need to bring a positive attitude, a willingness to learn and a passion for delivering high standards of customer service.

**Helpful to know
- **

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.

**Cheval Old Town Chambers**:
Welcome to Cheval Old Town Chambers, a luxury all-apartment Residence located in the heart of Edinburgh’s Old Town, available to book for any length of stay, from one night, to one year or more.

The Residence consists of 50 award-winning apartments, each with its own personality. Collectively they showcase the building’s fascinating history, carefully integrating luxury contemporary furnishings with distinctive architecture. At Cheval Old Town Chambers we offer a range of apartments to suit every requirement, from open plan, one, two and three bedroom apartments all the way to a one-of-a-kind two-bedroom townhouse and two penthouses with spectacular city views.