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Front Office

4 months ago

Edinburgh, United Kingdom Motel One Edinburgh-Royal Full time
Front Office & Reservations ManagerCompany Description

Our heart beats turquoise.

Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees.

We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 80 hotels in 12 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price.

As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.

Job Description

From the initial reservation to the farewell at the front desk, looking after our guests in a professional manner is of utmost importance to you and your team. You coordinate and lead the Front Office & Reservations department, and also take care of:

  • Checking in guests, as well as taking and processing bookings, including reviewing bookings, overbookings and options
  • Producing duty rosters and holiday schedules
  • Monitoring costs and the accommodation revenue budget
  • Implementing and maintaining the internal Motel One quality management system
  • Conducting internal coaching and cross-trainings, as well as organising development training courses for Front Office & Reservations staff
Qualifications

Do you have a great personality and excellent hosting skills? Then you will fit in here Because these are our priority. You will also:

  • Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call centre industry or be looking for a change of career
  • Enjoy developing employees – management experience is beneficial
  • Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
  • Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English
  • Be a team player and willing to provide assistance across departments – we achieve our results together