Lead Administrator

3 months ago

Par, United Kingdom Axiom Software Solutions Limited Full time

Role Overview: The Asset Management and SiteOperations Specialist will be responsible for overseeing allMLSrelated data within the asset and inventory tracking system(OneAsset OA). This role includes creating and auditing dataperforming updates conducting monthly physical audits andmaintaining the quality of the data. The specialist will alsomanage deployment migration and decommissioning of devicescoordinate warranty parts orders process warranty returns andfulfill spares and supplies. Additionally the role involvesmaintaining and auditing various inventories and ensuring storageroom cleanliness and organization.

KeyResponsibilities:

AssetManagement:
• Maintain MLS inventory databasewith uptodate asset data.
• Perform regularphysical audits to ensure database accuracy.
•Manage and audit inventory in AIM storage rooms including serverhardware network hardware KVM hardware fiber optic cables andconsumables.
• Ensure storage rooms adhere toorganization Confidential standards.
•Coordinate with site services to maintain storage room cleanlinessand organization.
• Maintain network cableinventory levels per site requirements.
•Provide quarterly audit/status reports.

Operational Reporting:
• Provide comprehensivereporting on SLA activities and leading indicators.
• Review and propose additional metrics and KPIs foroperational performance.
• Engage in monthlyand quarterly reviews with company stakeholders.

Site Operations:
• Identify andmanage a lead per site or cluster of sites.
•Audit ticket queues daily to ensure compliance with ticketmanagement.
• Monitor communication channelsfor timely responses to customer requests.
•Document and publish weekly site operations meetingnotes.
• Review and track monthly CMDB auditreports.
• Report on monthly operationalmetrics such as stock levels UPS power and SANutilization.
• Maintain and documentenvironments and processes on a shared SharePoint site.
• Manage escalations and facilitate resolution of majorincidents.
• Ensure crosstraining for backupresource management during incidents.
• DeliverPost Incident Reviews within five business days of anevent.
• Audit and ensure compliance withcabling practices.
• Manage space allocationand preparation for deployments.
• Ensureconsumable supplies are stocked prior to deployments.
• Provide timely updates on deploymentprogress.
• Support best practices consultationand escalate facility changes as needed.
•Support service improvement plans based on clientfeedback.
• Assist MLS Service Managers withcustomer communications and service issues.
•Develop and implement lab usage strategies to optimizeinfrastructure resource utilization and customersatisfaction.

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