Operations Manager

5 days ago

Nuneaton, United Kingdom Arbury Medical Centre Full time

Job summary

Due to a change within our currentmanagement team we are looking to recruit a self-motivated, enthusiastic anddisciplined individual who thrives on working in a fast paced changingenvironment. Previous experience in managementrole within General Practice is essential.

We are seeking a candidate who is already working or recently worked in General Practice within a senior management capacity or an experienced deputy manager looking for must be familiar with GP service work-streams and local/national NHS should be able to multi-task multiple tasks and projects simultaneously whilst maintaining various targets and should possess great IT skills and have proven exceptional communication and interpersonal skills.Successful applicants will have a general understanding of employment law, health & safety legislation and information governance within the NHS.

Main duties of the job

Working with the Partners and support from the Business Manager, youwill lead and manage the practice team and take responsibility for daily operations. You will be flexible in your approach and beable to integrate new ways of working as NHS services and patient needs evolve.The Operations Manager will have managerial responsibility to support and givedirection to the practice workforce and undertake the various HR functions tosupport recruitment, retention and training of staff. Responsible for ensuring all practice activitiesand facilities comply with our contractual obligations, CQC regulations, healthand safety and employment law legislation.Lead on patient engagement, policy creation and process management to support service delivery and submission of various local and national targets within given timeframes.

About us

Arbury Medical Centre has a friendlymulti-disciplinary team of 30 (plus PCN ARRS staff support) who provide a high level of care for our9800 patients. We are a high QOFachieving EMIS practice and our most recent CQC inspection rating wasgood.

We offer career developmentopportunities with access to Mentor support if required or desired. Network and engagement prospects with otherlocal managers in the area are encouraged.You would be working with a dedicated fun team of people who placepatient care at the heart of our work. Allstaff have Access to free health & well-being support via access to the EmployeeAssistance Programme Vivup. Along witha competitive salary (dependent on experience) you will receive 6 weeks holidaysper annum plus bank holiday and NHS Pension.

Job description

Job responsibilities

Job Overview

The Operations Manager plays a critical role in ensuring the smooth and efficient running of a general practice in England. This position involves overseeing the day-to-day operations, ensuring high-quality patient care, managing administrative and clinical support teams, and optimising workflows. The role combines both managerial and operational functions to enhance practice efficiency, compliance with regulatory standards, and a positive patient experience.

Key Responsibilities Operational Leadership & Management Oversee the day-to-day operations of the practice to ensure smooth workflow and patient care.Coordinate and supervise clinical and administrative staff, ensuring adequate staffing levels and efficient resource management.Monitor and improve practice performance metrics, identifying areas for operational improvement.Manage patient flow and optimise appointment scheduling to reduce waiting times and enhance patient experience.Work closely with the Business Manager and clinical leadership to deliver strategic goals for the practice. Staff Management and Development Lead, train, and motivate the practice teamConduct performance reviews and provide feedback and support for staff developmentImplement training programs and ensure ongoing professional development for all team members.Maintain a positive and collaborative working environment that aligns with the practice's values and goals. Financial Management Manage the operational budget, ensuring efficient use of resources and cost control.Oversee specific financial aspects of the practiceSupport the Business Manager in delivering the financial strategic plan Compliance and Quality Assurance Ensure the practice adheres to all legal, regulatory, and NHS standards, including CQC regulations, GDPR, and other health service guidelines.Conduct audits and implement corrective actions where necessary to maintain compliance with all health and safety, safeguarding, and quality standards.Lead the preparation for inspections and quality assessments, ensuring the practice is always audit-ready. Patient Care & Experience Ensure a high standard of patient service and care, addressing any issues or complaints promptly and professionally.Work with the team to ensure patient satisfaction and a positive experience during their visits.Monitor patient feedback and use data to drive improvements in service delivery. Technology & Systems Management Oversee the use of practice management software, ensuring staff are trained and efficient in its use.Work to improve the technological infrastructure and implement new systems or technologies to improve efficiency.Ensure patient data is managed securely and in compliance with NHS IT systems and GDPR guidelines. Strategic Planning & Development Contribute to the development of the practice's operational strategy and long-term goals.Identify opportunities for service expansion or improvement, based on patient needs, market trends, and operational performance.Monitor industry trends and adjust operational processes to stay competitive and compliant with regulatory changes. Key Skills and Qualifications

Educational Requirements :

A degree in healthcare management, business administration, or related field (preferred).Relevant experience in a managerial role within a healthcare setting, ideally within a general practice environment.

Experience :

Proven experience in operations management within a healthcare or general practice setting.Understanding of NHS systems and processes, including GP contract regulations and CQC requirements.Experience in managing a diverse team and driving performance improvements.

Skills :

Strong leadership and team management skills, with the ability to motivate and guide staff effectively.Excellent organisational and problem-solving skills.Proficiency in healthcare management software and IT systems.Excellent communication skills, both written and verbal.Knowledge of relevant laws, regulations, and guidelines affecting general practice operations (CQC, NHS, GDPR, etc.). Personal Attributes Strong attention to detail and a commitment to maintaining high standards of care. Adaptability and the ability to manage change effectively. Proactive, with a focus on continuous improvement and innovation. Compassionate, patient-focused, and able to work collaboratively with clinical and administrative teams. Person Specification

Qualifications

Essential

Educated to degree level or equivalent Strong organisational and time management skills Understanding of finance within a general practice setting A logical approach to problem solving Computer literacy, including good word processing skills Ability to build strong teams Excellent interpersonal and communication skills both written and verbal Ability to make effective decisions under pressure Understanding of the importance of high standards of medical care Understanding of the importance of confidentiality

Desirable

Qualifications in management/practice management, degree level qualifications Knowledge of health and safety legislation Some knowledge of Employment Law An ability to troubleshoot technical problems with IT equipment and systems

Experience

Essential

At least two years management experience within General Practice in senior non clinical role Experience in managing a workforce, systems and processes Experience of dealing and engaging with the general public Successful team working and leadership Understanding of practice funding streams and financial record keeping Developing new systems and services Chairing and minuting meetings Awareness of GP contract and compliance activities

Desirable

Previous senior job role within primary care Experience of staff recruitment and selection Teaching/training staff members Experience of collaborative working with PCN colleagues (or similar) Awareness of GP funding streams and compliance

ESSENTIAL ATTITUDES

Essential

Commitment to delivery of excellent clinical care to the practice population Ability to cope with change and manage change within the practice Ability to manage own workload with initiative, flexibility and autonomy Attention to detail High standards of professionalism and honesty; tact and patience when dealing with colleagues A commitment to non-discrimination, both in recruitment and in service

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