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Commercial Effectiveness Business Manager
3 months ago
Looking for a challenge in one of the world’s largest airfreight logistics organisations?
At IAG Cargo, we’re in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche.
As the logistics and cargo brand of International Airlines Group, you’ll work across the globally recognised brands of Aer Lingus, British Airways, Iberia, Level and Vueling.
As well as helping to keep the world’s economies turning, we believe in building a great place for our colleagues to work. Our people are determined, curious, collaborative and take huge pride in everything they do.
The role:
Commercial Effectiveness Business Manager
This role will support commercial leaders in enabling and improving the commercial model and effectiveness as well as lead innovative workstreams to deliver more efficient CRM solutions.
Salesforce effectiveness
Oversee Salesforce improvements and development for the Commercial function Drive the Sales team’s Salesforce engagement and adoption, including commercialexcellence initiatives to improve data integrity in Salesforce Lead the implementation and improvement of Salesforce solutions to enhance the
commercial organisation performance Design and delivery of predictive analytics, new metrics and insight using Salesforce
data (in collaboration with Data Insights and Operational Research team). This
includes process design and implementation (how we make commercial decisions
using this) Responsible for Salesforce reporting and dashboards, allowing the organisation to
measure performance, KPI's, track rewards and recognition, and drive training and
development Provide process and functional expertise to development teams Lead or facilitate sessions to gather, define, and document business requirements Support business UAT as functionality is delivered Establish and utilise a group of Salesforce Champions globally to aid in adoption and
process rollout Development of Salesforce training as new functionality is released
Commercial innovation
In conjunction with the Business Change Manager, introduce leading edge tools,technology and processes aimed at expanding the Commercial skillset and building a
high performance culture Develop, document and implement additional Commercial processes; where
necessary, re-design workflows and implement new approaches that increase
efficiency and management visibility and reduce risk Identify business challenges and opportunities for improvement (removing
roadblocks as needed) and delivery against these Work with commercial stakeholders to develop Commercial playbooks / best
practices in how to use new technology, as well as driving adoption of new tools
Management and delivery of Commercial reporting, intelligence and insight
Work collaboratively with other Business Managers to outline future reportingrequirements for the commercial teams in order to support future commercial
effectiveness Collaborate with the Data Insights and Operational Research team to specify
reporting requirements Ensure the plan to execute, adopt and progress on metrics
What you’ll bring to IAG Cargo:
Able to lead and deliver change Highly skilled in analysing business requirements Strong analytical skills with the ability to interpret and question complex data sets tosupport commercial decision making and planning Proven experience in matrix management and the ability to form meaningful cross[1]functiona Action orientated, drives pace, challenges appropriately to maintain momentum within
tight timescales Proven track record of successful influencing and networking with key stakeholders
driving difficult decisions and managing complex relationships Commercially focused with strong written and oral communication skills Ability to design and implement a strategy to articulate priorities, direction and focus Proven project management skills Ability to influence and collaborate across the organisation to drive results
Your experience:
Proven technical and functional experience with Salesforce Evidence of use of data to drive commercial decision-making Evidence of identification of areas of improvement and provision of creative solutionsto benefit the customer Proven track record of developing CRM strategies and gaining support from senior
stakeholders Track record of delivering sustainable change and reducing complexity Ability to communicate and influence effectively across functions, cultures and
hierarchies Commercial and competitive awareness Experience of working with Tableau
What we offer:
Wherever you work within IAG Cargo, you’ll play a part in connecting people and countries and join a diverse and inclusive business that’s making a difference to the future of aviation.
Colleagues working for IAG Cargo:
Benefit from attractive and competitive rewards aligned to the local market and role. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family. Work with diverse colleagues in a business that truly values inclusion and diversity. Are valued for their ideas and opinions. Benefit from opportunities for development and progression. Are able to support communities across the world, and close to home. Work in an environment in which safety and wellbeing are paramount.Equity, Diversity and Inclusion
Our recruitment procedures positively support our equity, diversity, and inclusion agenda.
All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.
Please advise us if you require any reasonable adjustments to take part in the recruitment process so we’re able to remove any barriers that may present themselves.
