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PCN Operations Manager

1 month ago

Stockport, United Kingdom Bramhall and Cheadle Hulme Primary Care Network Full time

Job summary

Youll support the COO and Clinical Director (CD) in achieving strategic objectives, ensuring smooth operations, and implementing service changes. Organising PCN meetings, tracking action items, and managing key projects are key tasks.

The role includes supporting digital transformation, integrating clinical systems to improve patient access and operational efficiency, and using data to drive decision-making in patient care and population health management. You'll also manage procurement and ensure compliance with NHS and CQC regulations. Event coordination and communication management, including website and social media updates, will also be required.

Required: leadership experience in healthcare, managing large teams, and experience with EMIS or similar systems. Strong project management and communication skills are necessary, along with a deep understanding of NHS and PCN operations, HR processes, and data-driven decisions. Desirable: experience within a PCN, familiarity with population health management, and skills in data analysis.

Main duties of the job

The role involves managing staff, overseeing recruitment, training, and performance management. You will handle HR processes like appraisals and sickness recording and provide regular reports to senior leadership.

You will support the COO and Clinical Director in implementing strategic objectives, coordinating daily operations, and organising PCN meetings. Key tasks include leading new projects, ensuring alignment with local priorities, and evaluating project performance.

The role also includes supporting digital transformation by integrating clinical systems to improve patient access and operational efficiency. Youll analyze data to drive improvements in care and support population health management.

Financial duties include monitoring staff pay, managing procurement, ensuring accurate ARRS submissions, and maintaining compliance with NHS and CQC standards.

You will coordinate events, provide IT support, manage network communications, and oversee stock control. Administrative tasks for the Clinical Director and COO will also be required.

About us

Bramhall and Cheadle Primary Care Network (PCN) is a thriving network of GP practices located in the Stockport area, committed to delivering high-quality, patient care. We aim to provide innovative and coordinated care, enhancing services for patients while promoting preventative healthcare and managing long-term conditions.

Our network is built on strong collaboration between member practices, local health services, and community partners. By working closely together, we aim to streamline patient care and improve access to essential services.

Job description

Job responsibilities

LineManagement & Staff Oversight

Line manage all directly employed ARRS staff ,ensuring efficient, high-quality service delivery and compliance with nationaland local targets.

Monitor staff performance against KPIs andperformance metrics, ensuring staff are meeting targets and identifying areasfor improvement.

Provide ongoing support and guidance tostaff, including addressing HR issues and maintaining a positive workingenvironment.

Oversee recruitment and retention efforts ,ensuring staffing levels meet the networks needs and skill mix requirements.

Ensure staff induction, training, and development arein place to support staff in performing their roles effectively.

Oversee the performance and development ofthe administrative and clinical teams, ensuring appropriate skills and supportare provided.

Manage HRprocesses , including pre-employment checks, sickness recording,appraisals, and training.

Provide reports and feedback to the ClinicalDirector (CD) and senior leadership team on staff output, performance, andtarget attainment.

Project& Operational Management

Support the COO and Clinical Director indelivering the strategic objectives of the PCN, ensuring the efficient andeffective implementation of service changes, pathways, and local improvementprogrammes.

Leadthe day-to-day operations of the PCN ,ensuring smooth coordination between practices and timely delivery of PCNpriorities.

Organiseand manage PCN meetings ,working with the PCN administrator toset agendas, minute-take, and track action items.

Coordinate the implementation of new projects andinitiatives, ensuring alignment with national and local priorities.

Monitor and evaluate project performance ,ensuring compliance with regulations and delivering on agreed outcomes.

Support the development and management ofbusiness cases, ensuring compliance with relevant legislation andorganisational policies.

Workclosely with the Clinical Director and Chief Operating Officer (COO) to managekey projects across the network, contributing to theoverall growth and sustainability of the PCN.

Digital& Data Management

Support the adoption of new technologies andinitiatives to improve patient access, experience, and network productivity.

Enhance digital maturity across the network,including the integration and use of new clinical systems and tools to improveoperational efficiency.

Utilise data to support decision-making ,driving improvements in patient care, operational efficiency, and staffexperience.

Support population health management initiatives through data analysis, driving improvements in care quality andaccess to services.

Ensure alignment of digital transformation initiatives with ICB and national strategies, working closely with the widerhealthcare system to improve service delivery.

FinancialManagement & Compliance

Monitor and track staff pay and reimbursements ,ensuring compliance with network financial policies.

Ensure ARRSsubmissions and data entry are accurate and timely.

Oversee procurement of equipment and supplies ,ensuring cost-efficiency and compliance with the networks operational needs.

Maintain compliance with all NHS, CQC, andcontractual obligations related to finance, HR, and service delivery.

EventCoordination & Administrative Support

Coordinate events and meetings aligned withthe PCNs priorities, ensuring smooth logistics and participant engagement.

Assist with support for events, ensuringtechnology is set up and operational, troubleshooting as required.

Maintain and update the networks documentation andelectronic storage systems, including SharePoint and Teams.

Oversee stock control and ordering forthe network, ensuring supplies are managed efficiently and accurately recorded.

Coordinate communications for the network, includingmaintaining updates to the website and social media platforms.

Assist the Clinical Director and COO with complex administrative tasks, ensuring alignment with the PCNsobjectives.

Person Specification

Experience

Essential

Strong team leadership experience in a healthcare environment, with a proven track record of managing large teams effectively. Experience using EMIS or similar clinical systems, with the ability to manage and optimise their use for network-wide benefits. Excellent organisational and project management skills, with the ability to coordinate multiple activities and deliver projects on time. Proven ability to manage performance and drive improvements, with a data-driven approach to decision-making. Strong communication skills, including the ability to engage stakeholders at all levels, from frontline staff to senior leaders. Understanding of NHS and PCN operational requirements, including compliance with NHS, CQC, and other relevant regulations. Experience in HR processes including recruitment, performance management, and staff development.

Desirable

Previous experience working in a Primary Care Network (PCN) or with integrated care systems. Knowledge of population health management and initiatives designed to improve access and outcomes for patients. Experience with project management tools and methodologies, including the development of business cases and operational plans. Familiarity with Microsoft Teams, SharePoint, or similar collaboration tools. Advanced skills in data reporting and analysis, with the ability to draw insights from data to inform decision-making. Experience in leading change management initiatives, driving continuous improvement and innovation.