Technical Helpdesk Assistant

2 months ago

West Drayton, United Kingdom John Guest Full time


Reliance Worldwide Corporation (RWC)

Plumbing Matters. We make it better. Our innovative products, built on a tradition of excellence, serve markets across plumbing, heating and construction to make our customers’ lives easier, while sustainably delivering unrivalled returns. We are publicly listed on the Australian stock exchange (ASX) with global headquarters in Atlanta, Georgia, USA, regional headquarters in Brisbane, Australia and London, UK. Our global family of trusted brands are committed to making a positive, lasting impact – we are better for our planet and better for our people. We operate in 45 facilities across 20 countries. We’re acquisitive and we’re laser focused on growth.

Our Culture

We’re big enough to make a difference and small enough for each one of us to make an impact. Whilst we operate on a global scale, we understand the importance of local markets by focusing on the needs of those markets. Our culture encourages our people to think differently, challenge the status quo and shape the world around us. Our values SPIRIT drive how we work together with a focus on Safety, Passion, Integrity, Reliability, and innovation, together as one global team. We have something special here – not just what we do, but who we are. We're not afraid to try new things; we punch above our weight; and we move with speed. Our strategy ensures we provide a safe environment for our people, and we actively promote diversity and inclusion. We are dedicated to sustainable practices and making a positive contribution to the community we serve. Everyone at RWC makes a valuable contribution to our business. Sound like somewhere you can see yourself. Read on.

Job Purpose

Provide expert technical guidance and assistance to internal and external customers, ensuring they receive top-tier technical support and solutions for the entire RWC product range.

PRIMARY JOB DUTIES & RESPONSIBILITIES

Customer SupportProvide exceptional high-level technical support via phone, email (and live chat) whilst meeting department KPIs and objectivesDiagnose and resolve complex technical issues related to our products promptly and efficiently especially in relation to Commercial ValvesCollaborate with the Customer Service team to ensure timely and satisfactory issue resolution· Documentation and TrainingDevelop and implement a robust knowledge base system that includes FAQs, trouble shooting guides and product documentation to assist customers and internal teamsCreate training material and conduct training sessions for internal staff and customers on our product range· Quality AssuranceEnsure that all technical support interactions meet quality standards and adhere to company polices and proceduresMonitor customer feedback and implement improvements to enhance the customer support experienceMaintain records of customer interactions, technical issues, and resolutions for reporting and analysis purposesReview marketing materials including websites, product guides, technical guides, data sheets to ensure correct and up to date information is being provided · Technical ExpertiseDemonstrate an in-depth understanding of the Reliance Valves, JG Speedfit, John Guest, SharkBite, and JG Underfloor product ranges, including installation, maintenance, trouble shooting and their integration within plumbing and heating systemsStay updated on industry trends, product developments, and best practices to provide accurate and up-to-date technical support

Product Knowledge

Serve as a subject matter expert on the entire RWC product rangeAssist with product development by providing feedback and insights gathered from customer interactions· Escalation PointAct as the escalation point for complex technical issues that require advanced trouble shooting and problem solvingCollaborate with engineering, quality and product development teams to resolve critical issues

Personal Profile

Proven experience in technical support role or a similar role within the plumbing and heating industryStrong knowledge of plumbing and heating systems and fluid applications, including boilers, water heaters, pipes, valves and underfloor heatingExcellent communication and interpersonal skillsStrong problem-solving abilities and attention to detailFamiliarity with CRM software for tracking and managing customer enquiries Ability to work collaboratively in a team and independentlyCustomer focused with a strong dedication to providing exceptional service Willingness to stay updated on industry developments and product knowledge through continuous learningProactive attitude in identifying potential process and product improvements Strong time management skills to meet deadlines and manage workloadsPositive and professional demeanor in all interactions Comply with all current health, safety & environment regulations in operation within the company whilst carrying out your duties.

  • Technical Helpdesk Specialist

    2 weeks ago

    West Drayton, Greater London, United Kingdom Red Personnel Full time

    Job Summary:We are seeking a highly skilled Technical Helpdesk Advisor to join our team at Red Personnel. As a Technical Helpdesk Advisor, you will provide expert technical guidance and assistance to internal and external customers, ensuring they receive top-tier technical support and solutions for the entire business product range.Key...

  • Technical Helpdesk Specialist

    2 weeks ago

    West Drayton, Greater London, United Kingdom Red Personnel Full time

    Job Summary:We are seeking a highly skilled Technical Helpdesk Advisor to join our team at Red Personnel. As a Technical Helpdesk Advisor, you will provide expert technical guidance and assistance to internal and external customers, ensuring they receive top-tier technical support and solutions for the entire business product range.Key...

  • Technical Helpdesk Advisor

    2 weeks ago

    West Drayton, United Kingdom Red Personnel Full time

    Technical Helpdesk Advisor required by a leading engineering company based in West London. The post holder will provide expert technical guidance and assistance to internal and external customers, ensuring they receive top-tier technical support and solutions for the entire business product range. This is a full time permanent role, salary circa £31,000 to...

  • Technical Helpdesk Advisor

    4 weeks ago

    West Drayton, United Kingdom Red Personnel Full time

    Technical Helpdesk Advisor required by a leading engineering company based in West London. The post holder will provide expert technical guidance and assistance to internal and external customers, ensuring they receive top-tier technical support and solutions for the entire business product range.This is a full time permanent role, salary circa £31,000 to...

  • Technical Support Specialist

    2 weeks ago

    West Drayton, Greater London, United Kingdom Pertemps London Full time

    Job Title: Technical Helpdesk Advisor **Job Summary** We are seeking a skilled Technical Helpdesk Advisor to join our team at Pertemps London. As a Technical Helpdesk Advisor, you will provide expert technical guidance and assistance to our clients in the Plumbing and Heating industry. **Key Responsibilities** * Provide technical support and guidance to...

  • Technical Support Specialist

    2 weeks ago

    West Drayton, Greater London, United Kingdom Pertemps London Full time

    Job Title: Technical Helpdesk Advisor **Job Summary** We are seeking a skilled Technical Helpdesk Advisor to join our team at Pertemps London. As a Technical Helpdesk Advisor, you will provide expert technical guidance and assistance to our clients in the Plumbing and Heating industry. **Key Responsibilities** * Provide technical support and guidance to...

  • Technical Support Specialist

    6 days ago

    West Drayton, Greater London, United Kingdom Pertemps Full time

    Job Title: Technical Helpdesk AdvisorJoin our team as a Technical Helpdesk Advisor and take on a challenging role that requires strong technical knowledge and excellent communication skills.About the RoleWe are seeking a highly skilled and experienced Technical Helpdesk Advisor to join our team. As a Technical Helpdesk Advisor, you will be responsible for...

  • Technical Support Specialist

    6 days ago

    West Drayton, Greater London, United Kingdom Pertemps Full time

    Job Title: Technical Helpdesk AdvisorJoin our team as a Technical Helpdesk Advisor and take on a challenging role that requires strong technical knowledge and excellent communication skills.About the RoleWe are seeking a highly skilled and experienced Technical Helpdesk Advisor to join our team. As a Technical Helpdesk Advisor, you will be responsible for...

  • Technical Support Specialist

    1 week ago

    West Drayton, Greater London, United Kingdom Pertemps London Full time

    Job OverviewWe are seeking a skilled Technical Helpdesk Advisor to join our team at Pertemps London.Key ResponsibilitiesProvide expert technical guidance and assistance to clients with plumbing and heating issues.Utilize strong knowledge of industry standards and best practices to resolve complex technical problems.Collaborate with internal teams to ensure...

  • Technical Support Specialist

    1 week ago

    West Drayton, Greater London, United Kingdom Pertemps London Full time

    Job OverviewWe are seeking a skilled Technical Helpdesk Advisor to join our team at Pertemps London.Key ResponsibilitiesProvide expert technical guidance and assistance to clients with plumbing and heating issues.Utilize strong knowledge of industry standards and best practices to resolve complex technical problems.Collaborate with internal teams to ensure...

  • Technical Support Specialist

    4 days ago

    West Drayton, Greater London, United Kingdom Pertemps London Full time

    Job Title: Technical Helpdesk AdvisorIndustry: Plumbing and HeatingSalary: £31,000-£38,000Location: West DraytonThis role involves working on the day shift (7am - 7pm) with a 5-day week followed by 2 days off the next week.We are seeking an individual with strong knowledge of Plumbing and Heating and previous Technical Helpdesk experience to join our...

  • Technical Support Specialist

    4 days ago

    West Drayton, Greater London, United Kingdom Pertemps London Full time

    Job Title: Technical Helpdesk AdvisorIndustry: Plumbing and HeatingSalary: £31,000-£38,000Location: West DraytonThis role involves working on the day shift (7am - 7pm) with a 5-day week followed by 2 days off the next week.We are seeking an individual with strong knowledge of Plumbing and Heating and previous Technical Helpdesk experience to join our...

  • Technical Support Specialist

    4 days ago

    West Drayton, Greater London, United Kingdom Pertemps London Full time

    Job OverviewWe are seeking a skilled Technical Helpdesk Advisor to join our team at Pertemps London.Key ResponsibilitiesProvide expert technical guidance and assistance to clientsUtilize strong knowledge of Plumbing and Heating to resolve complex issuesWork collaboratively with colleagues to achieve team goalsDevelop and maintain a deep understanding of...

  • Technical Support Specialist

    4 days ago

    West Drayton, Greater London, United Kingdom Pertemps London Full time

    Job OverviewWe are seeking a skilled Technical Helpdesk Advisor to join our team at Pertemps London.Key ResponsibilitiesProvide expert technical guidance and assistance to clientsUtilize strong knowledge of Plumbing and Heating to resolve complex issuesWork collaboratively with colleagues to achieve team goalsDevelop and maintain a deep understanding of...

  • Plumbing Helpdesk Specialist

    3 weeks ago

    West Drayton, Greater London, United Kingdom ASAP Greenford Full time

    We are recruiting on behalf of one of our esteemed clients, ASAP Greenford, to fill a unique role that combines technical expertise with exceptional customer service skills.This is not your average helpdesk position. It is NOT an IT systems role.We are seeking a highly skilled individual with the following qualifications and experience:Extensive knowledge...

  • Technical Support Specialist

    2 weeks ago

    West Drayton, Greater London, United Kingdom Red Personnel Full time

    Technical Helpdesk AdvisorJob SummaryThe Technical Helpdesk Advisor is a key role within Red Personnel, responsible for providing expert technical guidance and assistance to internal and external customers. This is a full-time permanent position, offering a salary of circa £31,000 to £38,000 per annum.Key Responsibilities• Provide top-tier technical...

  • Technical Support Specialist

    2 weeks ago

    West Drayton, Greater London, United Kingdom Red Personnel Full time

    Technical Helpdesk AdvisorJob SummaryThe Technical Helpdesk Advisor is a key role within Red Personnel, responsible for providing expert technical guidance and assistance to internal and external customers. This is a full-time permanent position, offering a salary of circa £31,000 to £38,000 per annum.Key Responsibilities• Provide top-tier technical...

  • Technical Support Specialist

    6 days ago

    West Drayton, Greater London, United Kingdom Red Personnel Full time

    Technical Helpdesk AdvisorRed Personnel is seeking a highly skilled Technical Helpdesk Advisor to join our team in West London. As a Technical Helpdesk Advisor, you will provide expert technical guidance and assistance to internal and external customers, ensuring they receive top-tier technical support and solutions for our entire product range.Key...

  • Technical Support Specialist

    6 days ago

    West Drayton, Greater London, United Kingdom Red Personnel Full time

    Technical Helpdesk AdvisorRed Personnel is seeking a highly skilled Technical Helpdesk Advisor to join our team in West London. As a Technical Helpdesk Advisor, you will provide expert technical guidance and assistance to internal and external customers, ensuring they receive top-tier technical support and solutions for our entire product range.Key...

  • Technical Support Specialist

    2 weeks ago

    West Drayton, Greater London, United Kingdom Red Personnel Full time

    Job Description**Technical Helpdesk Advisor Role at Red Personnel**We are seeking a highly skilled and experienced Technical Helpdesk Advisor to join our team at Red Personnel. As a Technical Helpdesk Advisor, you will be responsible for providing expert technical guidance and assistance to internal and external customers, ensuring they receive top-tier...