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Technical Helpdesk Specialist
2 months ago
Job Summary:
We are seeking a highly skilled Technical Helpdesk Advisor to join our team at Red Personnel. As a Technical Helpdesk Advisor, you will provide expert technical guidance and assistance to internal and external customers, ensuring they receive top-tier technical support and solutions for the entire business product range.
Key Responsibilities:
- Provide technical support and guidance to customers via phone, email, and in-person
- Assist customers in troubleshooting and resolving technical issues
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain technical documentation and knowledge base
- Stay up-to-date with the latest technical trends and advancements
Requirements:
- Strong technical knowledge and experience in a related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and troubleshooting skills
- Ability to work collaboratively with internal teams
What We Offer:
- A competitive salary of circa £31,000 to £38,000 per annum
- A comprehensive benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment