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Technical Helpdesk Specialist

2 months ago


West Drayton, Greater London, United Kingdom Red Personnel Full time

Job Summary:

We are seeking a highly skilled Technical Helpdesk Advisor to join our team at Red Personnel. As a Technical Helpdesk Advisor, you will provide expert technical guidance and assistance to internal and external customers, ensuring they receive top-tier technical support and solutions for the entire business product range.

Key Responsibilities:

  • Provide technical support and guidance to customers via phone, email, and in-person
  • Assist customers in troubleshooting and resolving technical issues
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain technical documentation and knowledge base
  • Stay up-to-date with the latest technical trends and advancements

Requirements:

  • Strong technical knowledge and experience in a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and troubleshooting skills
  • Ability to work collaboratively with internal teams

What We Offer:

  • A competitive salary of circa £31,000 to £38,000 per annum
  • A comprehensive benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment