Current jobs related to Technical Support Specialist - West Drayton, Greater London - Red Personnel
-
Technical Support Specialist
1 month ago
West Drayton, Greater London, United Kingdom Pertemps Full timeJob Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Pertemps. As a Technical Support Specialist, you will be responsible for providing expert technical guidance and assistance to internal and external customers, ensuring they receive top-tier technical support and solutions for our entire...
-
Technical Support Specialist
1 month ago
West Drayton, Greater London, United Kingdom Pertemps Full timeJob Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Pertemps. As a Technical Support Specialist, you will be responsible for providing expert technical guidance and assistance to internal and external customers, ensuring they receive top-tier technical support and solutions for our entire...
-
Technical Support Specialist
2 months ago
West Drayton, Greater London, United Kingdom Pertemps Full timeJob Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Pertemps. As a Technical Support Specialist, you will be responsible for providing expert technical guidance and assistance to internal and external customers, ensuring they receive top-tier technical support and solutions for our entire...
-
Technical Support Specialist
2 months ago
West Drayton, Greater London, United Kingdom Pertemps Full timeJob Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Pertemps. As a Technical Support Specialist, you will be responsible for providing expert technical guidance and assistance to internal and external customers, ensuring they receive top-tier technical support and solutions for our entire...
-
Technical Support Specialist
2 months ago
West Drayton, Greater London, United Kingdom Red Personnel Full timeTechnical Helpdesk AdvisorRed Personnel is seeking a highly skilled Technical Helpdesk Advisor to join our team in West London. As a Technical Helpdesk Advisor, you will provide expert technical guidance and assistance to internal and external customers, ensuring they receive top-tier technical support and solutions for our entire product range.Key...
-
Technical Support Specialist
1 month ago
West Drayton, Greater London, United Kingdom Pertemps Full timeJob Title: Technical Helpdesk AdvisorJoin our team as a Technical Helpdesk Advisor and take on a challenging role that requires strong technical knowledge and excellent communication skills.About the RoleWe are seeking a highly skilled and experienced Technical Helpdesk Advisor to join our team. As a Technical Helpdesk Advisor, you will be responsible for...
-
Technical Support Specialist
2 months ago
West Drayton, Greater London, United Kingdom Pertemps Full timeJob Title: Technical Helpdesk AdvisorJoin our team as a Technical Helpdesk Advisor and take on a challenging role that requires strong technical knowledge and excellent communication skills.About the RoleWe are seeking a highly skilled and experienced Technical Helpdesk Advisor to join our team. As a Technical Helpdesk Advisor, you will be responsible for...
-
Technical Support Specialist
3 weeks ago
West Drayton, Greater London, United Kingdom Pertemps Full timeJob Title: Technical Helpdesk AdvisorAre you a skilled technical professional with a passion for plumbing and heating systems? Do you have a strong background in customer service and technical support? We are seeking a highly motivated and experienced Technical Helpdesk Advisor to join our team at Pertemps.Job Summary:The Technical Helpdesk Advisor will...
-
Technical Support Specialist
3 weeks ago
West Drayton, Greater London, United Kingdom Pertemps Full timeJob Title: Technical Helpdesk AdvisorAre you a skilled technical professional with a passion for plumbing and heating systems? Do you have a strong background in customer service and technical support? We are seeking a highly motivated and experienced Technical Helpdesk Advisor to join our team at Pertemps.Job Summary:The Technical Helpdesk Advisor will...
-
Technical Support Specialist
2 months ago
West Drayton, Greater London, United Kingdom Pertemps London Full timeJob Title: Technical Helpdesk Advisor **Job Summary** We are seeking a skilled Technical Helpdesk Advisor to join our team at Pertemps London. As a Technical Helpdesk Advisor, you will provide expert technical guidance and assistance to our clients in the Plumbing and Heating industry. **Key Responsibilities** * Provide technical support and guidance to...
-
Technical Support Specialist
2 months ago
West Drayton, Greater London, United Kingdom Pertemps London Full timeJob Title: Technical Helpdesk Advisor **Job Summary** We are seeking a skilled Technical Helpdesk Advisor to join our team at Pertemps London. As a Technical Helpdesk Advisor, you will provide expert technical guidance and assistance to our clients in the Plumbing and Heating industry. **Key Responsibilities** * Provide technical support and guidance to...
-
Technical Support Specialist
4 weeks ago
West Drayton, Greater London, United Kingdom Pertemps London Full timeJob DescriptionWe are seeking a skilled Technical Helpdesk Advisor to join our team at Pertemps London.Job Purpose:As a Technical Helpdesk Advisor, you will provide expert technical guidance and assistance to our clients in the Plumbing and Heating industry.Key Responsibilities:Provide technical support and guidance to clients via phone, email, or...
-
Technical Support Specialist
4 weeks ago
West Drayton, Greater London, United Kingdom Pertemps London Full timeJob DescriptionWe are seeking a skilled Technical Helpdesk Advisor to join our team at Pertemps London.Job Purpose:As a Technical Helpdesk Advisor, you will provide expert technical guidance and assistance to our clients in the Plumbing and Heating industry.Key Responsibilities:Provide technical support and guidance to clients via phone, email, or...
-
Technical Support Specialist
1 month ago
West Drayton, Greater London, United Kingdom Pertemps London Full timeJob Title: Technical Helpdesk AdvisorIndustry: Plumbing and HeatingSalary: £31,000-£38,000Location: West DraytonThis role involves working on the day shift (7am - 7pm) with a 5-day week followed by 2 days off the next week.We are seeking an individual with strong knowledge of Plumbing and Heating and previous Technical Helpdesk experience to join our...
-
Technical Support Specialist
1 month ago
West Drayton, Greater London, United Kingdom Pertemps London Full timeJob Title: Technical Helpdesk AdvisorIndustry: Plumbing and HeatingSalary: £31,000-£38,000Location: West DraytonThis role involves working on the day shift (7am - 7pm) with a 5-day week followed by 2 days off the next week.We are seeking an individual with strong knowledge of Plumbing and Heating and previous Technical Helpdesk experience to join our...
-
Moulding Technical Specialist
2 months ago
West Drayton, Greater London, United Kingdom John Guest Full timeAbout the RoleWe are seeking a highly skilled Moulding Technical Specialist to join our team at Reliance Worldwide Corporation Ltd. As a key member of our manufacturing team, you will be responsible for developing and optimising injection moulding processes to ensure high-quality products and efficient manufacturing operations.Key...
-
Moulding Technical Specialist
2 months ago
West Drayton, Greater London, United Kingdom John Guest Full timeAbout the RoleWe are seeking a highly skilled Moulding Technical Specialist to join our team at Reliance Worldwide Corporation Ltd. As a key member of our manufacturing team, you will be responsible for developing and optimising injection moulding processes to ensure high-quality products and efficient manufacturing operations.Key...
-
Moulding Technical Specialist
1 month ago
West Drayton, Greater London, United Kingdom John Guest Full timeAbout the RoleWe are seeking a highly skilled Moulding Technical Specialist to join our team at Reliance Worldwide Corporation. As a key member of our manufacturing team, you will be responsible for developing and optimising injection moulding processes to ensure high-quality products and efficient manufacturing operations.Key ResponsibilitiesDevelop and...
-
Moulding Technical Specialist
1 month ago
West Drayton, Greater London, United Kingdom John Guest Full timeAbout the RoleWe are seeking a highly skilled Moulding Technical Specialist to join our team at Reliance Worldwide Corporation. As a key member of our manufacturing team, you will be responsible for developing and optimising injection moulding processes to ensure high-quality products and efficient manufacturing operations.Key ResponsibilitiesDevelop and...
-
Moulding Technical Specialist
4 weeks ago
West Drayton, Greater London, United Kingdom John Guest Full timeAbout the RoleWe are seeking a highly skilled Moulding Technical Specialist to join our team at Reliance Worldwide Corporation Ltd. As a key member of our manufacturing team, you will be responsible for developing and optimising injection moulding processes to ensure high-quality products and efficient manufacturing operations.Key ResponsibilitiesDevelop and...
Technical Support Specialist
2 months ago
**Technical Helpdesk Advisor Role at Red Personnel**
We are seeking a highly skilled and experienced Technical Helpdesk Advisor to join our team at Red Personnel. As a Technical Helpdesk Advisor, you will be responsible for providing expert technical guidance and assistance to internal and external customers, ensuring they receive top-tier technical support and solutions for our entire product range.
Key Responsibilities:
- Provide exceptional high-level technical support via various communication channels while meeting department KPIs and objectives.
- Diagnose and resolve complex technical issues related to our products promptly and efficiently, especially in relation to Commercial Valves.
- Collaborate with the Customer Service team to ensure timely and satisfactory issue resolution.
- Develop and implement a robust knowledge base system that includes FAQs, troubleshooting guides, and product documentation to assist customers and internal teams.
- Create training material and conduct training sessions for internal staff and customers on our product range.
- Ensure that all technical support interactions meet quality standards and adhere to company policies and procedures.
- Monitor customer feedback and implement improvements to enhance the customer support experience.
- Maintain records of customer interactions, technical issues, and resolutions for reporting and analysis purposes.
- Review marketing materials, including websites, product guides, technical guides, and data sheets, to ensure correct and up-to-date information is being provided.
- Demonstrate an in-depth understanding of the Valves, JG Speedfit, John Guest, SharkBite, and JG Underfloor product ranges, including installation, maintenance, troubleshooting, and their integration within plumbing and heating systems.
- Stay updated on industry trends, product developments, and best practices to provide accurate and up-to-date technical support.
- Serve as a subject matter expert on the entire product range.
- Assist with product development by providing feedback and insights gathered from customer interactions.
- Act as the escalation point for complex technical issues that require advanced troubleshooting and problem-solving.
- Collaborate with engineering, quality, and product development teams to resolve critical issues.
Essential Requirements:
- Proven experience in a technical support role or a similar role within the plumbing and heating industry.
- Strong knowledge of plumbing and heating systems and fluid applications, including boilers, water heaters, pipes, valves, and underfloor heating.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Familiarity with CRM software for tracking and managing customer enquiries.
What We Offer:
Excellent benefits, including superb annual leave entitlement, employee assistance programs, an excellent pension scheme, and CPD opportunities.
