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Practice Supervisor

4 months ago

Rochdale, United Kingdom Hope Citadel Healthcare CIC Full time

Job summary

Are you an experienced Medical administration seeking an opportunity to showcase your leadership potential within a general practice? Then this could be the role for you.

This role focuses on the patient experience and the admin processes surrounding primary care. You should have excellent interpersonal skills, as well as the ability to problem solve, diffuse conflict, oversee the implementation of processes, and support and encourage receptionists and administrative team. You shouldbe confident in the administration skills needed to understand primary care data, be able to track performance against targets, demonstrate problem solving skills, and run tight processes around recall. You will also need to be able to motivate others in order to implement these processes.

This role will report to the Senior Practice Manager, working alongside a brilliant team of Doctors, Nurses and Administrative staff who deliver great healthcare to our patients.

Main duties of the job

This role will oversee the

Day to day supervision of admin team members including ARRS roles such as GPA and care coordinators.

Admin team rota to ensure provision within core hours.

Support Practice Manager with recruitment of admin team members.

Hold up and maintain standards of presentation, behaviour and professionalism within the admin team.

Undertake ongoing 121 and group training with admin team.

Be responsible for tracking recall processes described within QOF, IIF, PCN and locality schemes.

Be responsible for ensuring admin team accurate and timely clinical coding from letters and correspondence.

About us

Kirkholt Medical Practice is run by Hope Citadel Healthcare, along with 9 other practices in the Greater Manchester area.

Hope Citadel Healthcare is a not-for-profit community interest company, who have been commissioned by the local ICB to provide NHS services to the local area where the practices are located.

We really care about whole-person healthcare. We want to look at our patients in their wider setting, as whole people. We know that good health is not just related to clincial matters, but is affected by lots of complex factors such as social, economic, community issues, beliefs, family circumstances, housing and employment. Because of this, we try to treat patients health issues with more than just a prescription, by working with people that can help sort out other issues wherever possible.

Job description

Job responsibilities

Day to day supervision of admin team members including ARRS roles such as GPA and care coordinators.

Admin team rota to ensure provision within core hours.

Support Practice Manager with recruitment of admin team members.

Hold up and maintain standards of presentation, behaviour and professionalism within the admin team.

Undertake ongoing 121 and group training with admin team.

Be responsible for tracking recall processes described within QOF, IIF, PCN and locality schemes.

Be responsible for ensuring admin team accurate and timely clinical coding from letters and correspondence.

Be responsible for ensuring the referral processes including 2ww tracking are timely and accurate.

Ensure accurate lists such as GSF, child safeguarding, DOLS lists are up to date.

Problem solve and resolve minor complaints or errors within the team.

Day to day supervision of reception team members.

Reception rota, including dealing with staff sickness and holidays.

Monitoring the phone calls in and out for performance and quality.

Support Practice Manager with recruitment of reception team members.

Lead on improving the patient journey, listening to feedback from patients and staff on how to provide outstanding customer service as a team.

Hold up and maintain standards of presentation, behaviour and professionalism within the reception team.

Undertake ongoing 121 and group training with reception team.

Be responsible for the process of fit note requests, prescription requests, medical forms.

Have an active involvement in developing the Patient Participate Group.

Increase the uptake of technology amongst patients such as the NHS app.

Resolve minor complaints, problem solve within the reception team.

This role will need to work closely with the Practice Manager who may be based off site. This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time to time.

Person Specification

Qualifications

Essential

GCSE or equivalent qualification

Experience

Essential

Experience working within a general practice Experience working within a primary care setting Experience working as a Medical Administrator, Duty Manager or Medical Receptionist

Desirable

Experience working as a team leader