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Customer Service Advisor
4 weeks ago
JobTitle:Customer ServiceAdvisor
Location:Hybrid workingMain office Ramsbottom.
WorkingHours: 20 HoursPerWeek
ContractType:Permanent
SalaryRange: 11.44 /hr
Who weare:
Here at Northern Pet CompanyLtd we strive to give our customers the absolute best service fromday one. This ethos combined with our high standards of workensures that they are 100% satisfied become loyal customers andcontinue to grow and thrive withus.
Who we arelooking for:
We are looking for adynamic enthusiastic individual to join ourCustomer ServiceTeam;reporting tothe Customer Service Managerthis individual willensureexceptional customer service is provided in every situation and viaevery channel and to enhance customer relationships and meetorganisational and operationalobjectives.
PrincipleResponsibilities:
Achievement andmaintenance of agreed customer service levels andstandards
Handle customerescalations
Improve quality ofservice.
Communicating with customers by emailletter telephone and other channels in a timelymanner
Providing product advice and help tocustomers.
Professional communication with otherdepartments suppliers and couriers.
Maintainaccurate and timely customer records
Processingorders and payments
Keeping up to date withproduct/bird knowledge
Performing generaladministrative tasks
EssentialRequirementsQualifications Experience andKnowledge:
Using own initiativeand working as part of a team
Working in asimilar role in an office setting
MS Windows 365inc Word and Excel
Working to tight deadlines andunder pressure
Demonstrates a helpful polite andconfident manner
Demonstrates problem solvingabilities
Ability to be organised and to manageown time effectively
The ability to develop andmaintain strong working relationships and act as a teamplayer
High level of accuracy and attention todetail
Ability to communicate effectively and beable to clearly explain issues to suppliers andcolleagues
Willingness to undertake furtherdevelopment and responsibilities
An ability tomaintain accurate up to date electronic and manualfiles.
Excellent telephonemanner
Understanding of the value ofdiversity
Knowledge and experience of Health andSafety
Demonstrates a helpful polite andconfident manner
A flexible and adaptableapproach and being responsive to the needs of the business andcolleagues
Smart professionalappearance
CompanyBenefits:
WorkplacePension(subjectto eligibility criteria)
2126days per annum plusbank holidays(prorata)
Ongoing Training andDevelopment
Free carparking
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