General Practice Assistant

1 month ago

Rugby, United Kingdom Rugby Health Limited Full time

Job summary

Are you currently working in health care and looking for a new challenge? Rugby Health PCN are looking to expand our team of GP Assistants to contribute to an exciting programme of transformation working in our improved person-centred, co-ordinated patient care system.

The GP Assistant position is designed to support our GPs and the smooth running of clinics by covering administrative tasks and, if needed, some basic clinical duties, enabling them to make the best use of consultation time and improve the patient experience.

As you will be solely practice based at one of our 12 GP Practices, you will report to the Practice Manager, and be part of the Practice team, with a dedicated GP clinical mentor (during training period).

Main duties of the job

Forming part of our multi-disciplinary, primary-care team and contributing to the smooth running of the surgery, typical duties will include:

Arranging appointments, referrals, tests and follow-up appointments of patients for example:

Completing simple clinical observations /investigations as directed locally, such as dipstick urine, taking blood pressure, ECG, phlebotomy.

Supporting the GP with immunisations/wound care.

Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.

Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, and benefits agency forms etc.

Explaining treatment procedures to patients.

Helping the GP liaise with outside agencies , getting an on-call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s);

Sorting clinical post and prioritising for the GP. Signposting some post to other members of staff; and extracting information from clinical letters that needs coding; adding this to patient notes.

Supporting with QOF reviews

Other duties may also be added where they are required by the individual practice and after appropriate training has been undertaken.

About us

Rugby Health is a private company limited by shares, whollyowned by all the Rugby GP practices. As a GP led organisation, we represent 12GP practice shareholders and cover over 122,000 patients. We describe our work as building on the coreof current primary care services and enable greater provision of proactive,personalised, coordinated and more integrated health and social care. Our aimis to move from reactively providing appointments to proactively caring for thepeople and communities we serve.

Why Work For Us?

On-site parking at GP practices

Flexible hours and working arrangements considered from day 1

(minimum of 4 days per week for part-time)

Dynamic and adaptable team

Training and support, enabling you to develop within the role as you will be actively supported to complete the required GPA Skills Certificate, which is a 6-9 month competency based framework. This will be delivered in-house through the individual practice.

Job description

Job responsibilities

Duties and Responsibilities

Arranging appointments, referrals, tests and follow-up appointments of patients for example:

Completing simple clinical observations /investigations as directed locally, such as dipstick urine, taking blood pressure, ECG, phlebotomy.

Supporting the GP with immunisations/wound care.

Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.

Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, and benefits agency forms etc.

Explaining treatment procedures to patients.

Helping the GP liaise with outside agencies , getting an on-call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s);

Sorting clinical post and prioritising for the GP. Signposting some post to other members of staff; and extracting information from clinical letters that needs coding; adding this to patient notes.

Supporting with QOF reviews.

Track and record evidence of experience against the national competency framework.

Inform the lead GP of any concerns regarding their role and request professional development as needed.

Be aware of their own professional boundaries and what to do when they are reached.

Participate in an annual individual performance review.

Any other duties as may be requested by the Clinical Lead or Operations Director of the PCN

If required by the Practice, duties can include:

Assisting the practice management team with ordering supplies, liaising with vaccinemanufacturers, taking minutes of practice meetings

Assisting the digital scanning team with clinical correspondence filing

Assisting the reception team at busy times with arriving patients, booking appointments forpatients, retrieving paperwork for collection.Supporting the prescription clerk team withrepeat prescription requests.

Assisting the medical reports team with Subject Access Requests and preparing notes/reportsfor clinicians to process.

With more training and where required by the Practice:

Processing clinical results relating to breast screening and cervical screening and other nationalscreening programmes.

Summarising medical records for newly registered patients (Read/Snomed codes)

Summarising basic incoming clinical correspondence

Person Specification

Qualifications

Essential

Grade A-C in GCSE Maths and English, or equivalent

Desirable

GPA Certificate Other relevant qualification Level 3 Diploma in Health and Social Care or equivalent or Care Certificate

Knowledge and Skills

Essential

A good knowledge of primary care/community health /social care systems Ability to communicate effectively and professionally with both patients and colleagues Ability to work with confidential sensitive information and understand boundaries Competent in the use of Microsoft Office applications

Desirable

Awareness of medical terminology Ability to think on feet Knowledge of referral processes within primary care Knowledge of clinical coding

Experience

Essential

Experience of working in general practice/primary care or healthcare setting Administrative experience and good organisational skills Experience of handling data with a high level of accuracy

Desirable

Competence in full Health Care Assistant duties Experience in using EMIS Experience of carrying out ECGs, phlebotomy and lifestyle checks

Personal Attributes

Essential

Demonstrates values and behaviours that promote collaborative working Able to apply confidentiality, tact and diplomacy in conducting the duties required of this role Able to operate independently Can manage a workload effectively Willing to work in the best interest of the patient Compassionate and positive attitude

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