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Customer Service Advisor

4 months ago

Northampton, United Kingdom Andrews Recruitment Group Full time

Join our dynamic team a thrivingsmall to medium distribution business dedicated to deliveringtopnotch service to our valued customers. We take pride infostering a familyoriented atmosphere where teamwork is not just aslogan but a way of life. If youre passionate about providingexcellent customer service and enjoy working in a supportiveenvironment we want you to be a part of ourteam.

PositionOverview:
We are seekinga highly motivated and customerfocused individual to join our teamas an Sales Admin / Customer Service Representative. In this roleyou will be the initial point of contact for our customers ensuringtheir inquiries and needs are addressed promptly andprofessionally. You will also be responsible for reviewing purchaseorders and handling any invoicing queries playing a crucial role inmaintaining smooth operations and customersatisfaction.

KeyResponsibilities:

  • Serveas the primary point of contact for customer inquiries via phoneemail and occasionally inpersoninteractions.
  • Review and processpurchase orders accurately andefficiently.
  • Address any invoicingqueries or discrepancies promptly collaborating with relevantdepartments as needed to resolveissues.
  • Build strong relationshipswith customers by providing exceptional service andassistance.
  • Collaborate with thesales team to ensure customer needs are met and sales opportunitiesare maximised.
  • Maintain accuraterecords of customer interactions and transactions in ourdatabase.


Requirements

Requirements:

  • Previousexperience in a customer service or sales support rolepreferred.
  • Excellent communicationskills both verbal andwritten.
  • Strong attention to detailand problemsolvingabilities.
  • Ability to multitask andprioritise tasks effectively in a fastpacedenvironment.
  • Proficiency inMicrosoft Office Suite and experience with CRM software is aplus.
  • A positive attitude and awillingness to work collaboratively as part of ateam.
  • Passion for deliveringexceptional customer service and exceeding customerexpectations.


Benefits

WhyJoin Us:
We believe inthe power of teamwork and camaraderie to achieve our company goals.Joining our team means becoming a valued member of a closeknitcommunity where your contributions are recognized and appreciated.We offer competitive compensation opportunities for growth anddevelopment and a supportive work environment where you can thriveboth personally andprofessionally.

Ifyoure ready to take the next step in your career and be a part ofsomething special we invite you to apply for the Sales Admin /Customer Service Representative position today. Come join us as wecontinue to deliver excellence to our customers and drive successfor ourcompany.



Requirements: Previous experience in a customer service or salessupport role preferred. Excellent communication skills, both verbaland written. Strong attention to detail and problem-solvingabilities. Ability to multitask and prioritise tasks effectively ina fast-paced environment. Proficiency in Microsoft Office Suite andexperience with CRM software is a plus. A positive attitude and awillingness to work collaboratively as part of a team. Passion fordelivering exceptional customer service and exceeding customerexpectations.