Spa Reservation Agent

4 weeks ago

Brighton, United Kingdom Spabreaks.com Full time
Company

Established in 2007, Spabreaks.com made an immediate name within the travel sector and quickly became Europe’s leading Spa Travel Agency. Having opened with just 2 staff and 25 UK based venues we have been on a rollercoaster journey and have now grown to a team of 65, working with over 500 of the world’s leading spa hotels in the UK and Ireland. We send away over 6000 travellers each week, have won multiple industry awards, and we are just getting started

What makes us unique? Our people. Our employees are the life of our business and by joining our team you will become part of the most talented, ambitious, passionate, collaborative and entrepreneurial team in travel as we continue to make huge waves in the market and develop Spabreaks.com into a household name in the travel industry.

Role

As a Spa Reservation Agent, you'll be responsible for managing reservations, providing expert advice, and delivering outstanding customer service. You will be working within a dynamic and enthusiastic team, and you'll have access to extensive training and development opportunities. If you have a passion for spa and travel, and you're committed to delivering exceptional customer experiences, we'd love to hear from you

Responsibilities
  • Manage reservations and enquiries from customers, ensuring that all bookings are processed efficiently and accurately
  • Provide expert advice to customers on our range of spa days, treatments and holidays, as well as other products and services
  • Build relationships with customers, ensuring that they receive a personalised service and that we meet their individual needs and requirements
  • Update our internal booking systems, ensuring that all customer data is accurate and up-to-date
  • Work closely with the Sales and Marketing teams, identifying opportunities to drive sales and improve customer engagement
  • Support other team members as required, including answering incoming calls, responding to emails and managing online chat enquiries
  • Continuously develop your knowledge of the spa and travel industry and our products and services, in order to provide an exceptional customer experience.

Requirements

  • Experience working in the leisure, travel and tourism industry, preferably in a reservations or customer service role
  • A passion for spa and wellness, and a desire to share this with customers
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
  • Strong organisational and time management skills, with the ability to prioritise effectively and work to deadlines
  • Attention to detail, with the ability to accurately input data and manage multiple bookings simultaneously
  • Flexibility and adaptability, with the ability to work in a fast-paced, constantly-changing environment
  • A positive attitude and a commitment to delivering exceptional customer experiences.
  • Full time position and must be able to work Saturdays

Benefits

  • £23,690 per annum increasing to £24,720 after successful completion of 6 month probation
  • Uncapped commission (OTE £9,000)
  • 22 days annual leave rising to 25 upon successful completion of 6 month probation
  • Hybrid working
  • Familiarisation trips within the UK
  • Regular company social events
  • Standard pension scheme
  • Corporate gym discount and health club allowance
  • Personal Progression Plan
  • Local discount scheme
  • Path to wellness scheme including free yoga, chair massages and lunchtime seminars with industry experts
  • Employee Assistance Programme

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