Part Time SPA Reservation Agent

7 months ago


Brighton, United Kingdom Spabreaks.com Full time

**Responsibilities**:

- Manage reservations and enquiries from customers, ensuring that all bookings are processed efficiently and accurately
- Provide expert advice to customers on our range of spa days, treatments and holidays, as well as other products and services
- Build relationships with customers, ensuring that they receive a personalised service and that we meet their individual needs and requirements
- Update our internal booking systems, ensuring that all customer data is accurate and up-to-date
- Work closely with the Sales and Marketing teams, identifying opportunities to drive sales and improve customer engagement
- Continuously develop your knowledge of the spa and travel industry and our products and services, in order to provide an exceptional customer experience.

**Requirements**:

- Experience working in the leisure, travel and tourism industry, preferably in a reservations or customer service role
- A passion for spa and wellness, and a desire to share this with customers
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
- Strong organisational and time management skills, with the ability to prioritise effectively and work to deadlines
- Attention to detail, with the ability to accurately input data and manage multiple bookings simultaneously
- Flexibility and adaptability, with the ability to work in a fast-paced, constantly-changing environment
- A positive attitude and a commitment to delivering exceptional customer experiences.
- Must be able to work Saturdays and two days during the week

**Benefits**
- £23,000 pro rata
- Uncapped commission
- 22 days annual leave rising to 25 upon successful completion of 6 month probation (pro rota)
- Familiarisation trips to UK, Europe and ROW destinations
- Recommend a friend scheme
- Regular company social events
- Corporate gym discount and health club allowance
- Personal Progression Plan
- Local discount scheme
- Path to wellness scheme including free yoga, desk massages and lunchtime seminars with industry experts
- Employee Assistance Programme
- Temple Spa discount
- Elemis discount
- Under armour discount
- Up to 50% discount on Comfort Zone products
- Discount with corporations under the Palatinate Group


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