Plant & Customer Support Co-ordinator

2 weeks ago


Rotherham, United Kingdom Balfour Beatty Full time

About the role

Own your career, and you can build something to be proud of at Balfour Beatty. By joining our Asset and Technology team as a Customer Support Co-ordinator on a 12-month fixed-term contract . You'll work with true experts who'll share their knowledge and provide support, encouragement and invaluable feedback so you never stop learning. Bring us your capability and we'll help you take it much, much further.

The Customer Support Co-ordinator is a key member of the plant team, with the day to day responsibility of ensuring all requirements from operations and contracts are met within the department SLA (service level agreement) guidelines.

What you'll be doing

As a Customer Support Co-ordinator you will:

Receive and evaluate requests from site personnel for goods and services via telephone, oracle and email Place orders/off hires for internal plant when available. Ordering/off hiring from external suppliers if we cannot supply with our own fleet first Manage all requests for breakdowns of both internal and external plant items and log them with the appropriate supplier/internal workshop, using the call management system Follow up on all breakdowns, on hires and off-hires with suppliers/internal workshops and customers to make sure that the request is fulfilled in the agreed SLA Ensure all purchase orders are placed accurately and are completed on time to the customers specification Resolve any invoice/order queries given to them by the Plant Team Leader.

Who we're looking for

Personal Qualities and Experience:

A working knowledge of Plant and equipment would be advantageous Previous experience of Procurement and Plant Hire Order placement experience Good IT skills, particularly with Microsoft packages such as Word and Excel.

Why work for us

Why work for us

Day in, day out, our teams deliver amazing projects in challenging conditions; developing, managing and maintaining the vital infrastructure and public spaces that modern economies, societies and communities rely on.



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