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Private Enquiry Sales Executive | Job Opportunity | London

4 months ago

London, United Kingdom Schoen Clinic Full time
Description

Schoen Clinic UK Group are looking for a Private Enquiry Sales Executive to assist with the timely outreach and conversion of new enquiries and referrals for our private patients.

Delivering exceptional standards of customer care, rapport building and empathy are a huge part of this role, working in conjunction with the Group Private Enquiries Manager.

The role will be London based and part home-based is a future option for the right candidate.

Principle Duties Maximise the potential of every private enquiry (via telephone and online) and deliver a great patient experience. Make the booking process fast, easy, helpful and efficient. Action enquiries within agreed timescales, including owning patient communication regarding initial appointment and/or assessment booking. Ensure any group wide enquiry handling processes are followed. Be confident to openly and fluently discuss private funding and ensure pre-payment for all self-pay treatments or appointments. Liaise with patients and insurance companies as required to enable insured patients to access any of our services in a timely manner. Ensure all enquiry and booking data is captured correctly and added to our CRM. Assist with private enquiries for Schoen Clinic Chelsea, Schoen Clinic Newbridge and Schoen Clinic York. Liaise with key clinic/hospital staff at all sites to ensure appropriate services are offered in line with clinical need. Liaise with Finance as necessary regarding billing and payments. Work in conjunction with the Group Private Enquiries Manager and Group Marketing Director to deliver budget targets and service growth. Confirm and book initial appointments liaising with clinicians and their diary managers.

Experience within private healthcare would be advantageous along with CRM experience and a sales background. Good verbal and written communication skills are essential along with a good eye for detail to ensure we get those all-important details right for every patient.

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Details

Location

Schoen Clinic UK

Job Type

Full time, Permanent

Category

Admin

Salary

£26,000 to £28,000

Closing Date

31 October 2023

Benefits

25 days holiday + 8 Bank Holidays

Professional development opportunities

Contributory pension scheme

Enhanced Private Medical Insurance with BUPA including access to a private GP service, free screening & the inclusion of pre-existing conditions.

Eye care scheme with Specsavers

Online benefits portal with high street and online shopping discounts

Cycle to work scheme

Group Life Assurance

Enhanced maternity & paternity pay

Paid emergency leave

Occupational Sick Pay above SSP

Interest free season ticket loans

Employee Assistance Programme with wellbeing support

Discretionary bonus structure in time

Skills

Experience required:

6 month's experience in a similar role Experience in private healthcare preferable

Specific training, skills or knowledge required:

Strong written and verbal communication skills A natural ability to empathise and build rapport with people Excellent organisation skills A ‘can do’ attitude Commercial awareness An eye for detail Drive and self-motivation The ability to work well under pressure Teamwork and the ability to foster good working relationships IT skills CRM experience