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Customer Relationship Advisor

1 month ago

Leeds, United Kingdom PharmAssist Full time

Description

Job Title: Customer Relationship Advisor – PharmAssist Solutions

Salary: £24,000

Location: Leeds

Hours: Monday to Friday –

The Role

We're seeking a dedicated Customer Relationship Advisor to join our dynamic team. In this role, you'll be the vital link between our innovative PharmAssist platform and our clients. You'll play a crucial part in supporting customers, ensuring their satisfaction, and driving growth.

About Us

Over the past decade, pharmacy profit margins have faced increasing challenges, intensified by recent changes in pharmacy funding. Independent pharmacies, with over 1000 current PharmAssist users, can overcome these hurdles by operating efficiently and enhancing compliance. PharmAssist, an integrated ordering software platform compatible with major PMR providers, ensures profitability and compliance in pharmacy purchasing. Orders passing through the software adhere to specific customer-set rules, securing the best prices and directing orders to preferred suppliers at preferred times.

Key Responsibilities

Build and maintain strong customer relationships Upload supplier price files to maintain customer price cascades Serve as the primary point of contact for customer queries Proactively identify and resolve customer issues Enhance customer satisfaction and reinforce the value of our products Identify growth opportunities using preferred Gold Partner suppliers Generate and nurture leads for additional products or services Collaborate with the sales team to expand our customer base Manage pricing queries and maintain accurate CRM information

What We're Looking For

Proven experience in telephone account management and customer service, preferably in the pharmaceutical industry Strong analytical skills with the ability to interpret data trends Proficiency in Microsoft Office (Excel, Outlook, Word) Exceptional telephone communication and interpersonal skills Keen focus on precision and accuracy Passion for customer success and driving business growth

What We Offer

£24,000 Generous holiday allowance: 22 days, pro-rata, annual leave + 8 bank holidays Increases to 30 days with length of service Market leading employee discount programme across hundreds of retailers and services Access to MediCash, allowing you to reclaim money on a wide range of medical services Cutting-edge finance management app to control your salary as you see fit Annual Christmas bonus

If you're ready to take on this exciting challenge and contribute to the success of independent pharmacies across the nation, we want to hear from you. Apply now and help shape the future of pharmacy management

INDPMS