AV Operations Specialist

6 months ago

London, United Kingdom Convene Full time

The AV Operations Specialist provides and supports all services used to deliver technology to our customers and associates including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, and basic lighting for different types of meetings and events. The AV Operations Specialist works closely with customers and the AV Management Team to deliver an excellent meeting, conference, and working experience. The person in this role also works directly with the property and event teams to deliver excellent client experiences.

Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels.Troubleshoot AV equipment, including but not limited to audio, video, lighting, computer networking systems, and hardware.Evaluation and troubleshooting of personal computer hardware and software, peripheral devices, mobile devices, and network component problems.Pre-program coordination with property teams, and the AV Operations Manager, ensuring that all their technological needs are met and in place for their arrival.Provide genuine anticipatory customer service by establishing good working relationships with Convene team members, divisions, and vendors.Attend PEO, Pre-Con, and pre-production meetings as needed.Support day-to-day floor operations, including set and strike, operating in room equipment, facilitating and supporting other AV Property Functions.Develop and maintain positive relationships with clients and assist with any reasonable requests during programs.Interact with the Production team to ensure a thorough understanding of the client experience with Convene prior to the start of their meeting/event.Assist in any areas of daily operation.Participate in collaborative project efforts with both the technology team and other departments.Review all departmental SOPs on a quarterly basis.Maintain and uphold Convenes cultural standardsPerform other duties as requested by management.Show initiative and drive to solve problems.Portray a polished, professional image according to Convene dress code standards.

What We Look For:

3+ years’ experience in supporting AV and IT equipment and computer software systems.Customer service or hospitality experience preferred.Demonstrate knowledge of audiovisual equipment including analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays.Possess a basic understanding of Crestron and other central control systems.Basic knowledge of data networking principles, architecture, and applications.Experience in the basic installation, configuration, operation, and administration of operating systems, applications, and hardware for Macs, PCs, LANs, servers.Proficient in Microsoft Office and Apple iWorks suite of business applications.Flexible, long, and weekend hours are sometimes required.Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance.Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.Ability to stand, sit, or walk for an extended period of time.Ability to climb and work on a ladder for lengthy periods of time.

Equipment & Technical Qualifications:

Audio: 4-48 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push-to-talk microphone systems, and audio recorders. Familiarity with Biamp Server/Forte systems is a plus.Video: Switchers, projectors, LCD displays, LED Video WallsLighting: Knowledge of Lighting Maps, lighting concepts, and lighting best practices, familiarity with rigging.IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operating, other collaboration tools and equipmentHybrid:Familiarity with virtual meeting and event platform functions as well as livestreaming technologies including cameras, encoders, and lighting.Control:Familiarity with Crestron control systems and associated hardware

Who We Are:

Convene is a premium hospitality company that designs and operates meeting, event, flexible office, and membership spaces. With a network of 38 locations across nine cities in the U.S. and UK, Convene thoughtfully combines beautiful yet intuitive design, fully-integrated technology services, and a warm and welcoming environment to create a turnkey solution for extraordinary meeting and work experiences. Founded in 2009 with the goal of bringing hospitality and lifestyle into traditional commercial real estate assets, Convene partners with the industry’s top landlords to deliver increased value to their assets and premium experiences to their tenants. The company counts Hudson’s Bay Company, Ares, and RXR Realty among its investors and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In. Learn more at

We’re Here For You: 

At Convene, you’ll receive:

Generous paid time off, including an extra day off for your birthdayParticipation in our pension scheme with contributions from ConveneProfessional development supportWellness subsidy to support your wellbeingSavings on bikes and equipment through Convene’s Cycle to Work programmeA chance to be part of a dynamic, growing teamThe opportunity to have a significant impact on your team and the business in the work that you do

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives. 

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