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AV Technical Specialist

2 months ago


London, Greater London, United Kingdom EVCOM Full time
{"titles": "Senior AV Technician", "descriptions": "

Job Role: AV Technical Specialist

Sector: Live Events & Corporate Productions

Job Type: Full time

We are looking for a skilled AV Technical Specialist to be part of our team, representing our client. The role involves monitoring the AV Mailbox, handling AV telephone enquiries, conducting daily room checks, facilitating meet and greets, setting up meetings and conferences, and providing level 1st/2nd line support for technical issues.

This is a great opportunity for an exceptional AV Technical Specialist to join our team, driving and enhancing the service at every opportunity. We require support on an individual basis to users at all levels of seniority on Audio Visual equipment, connectivity, and applications where appropriate.

Conduct daily morning meeting room testing of all technologies deployed. Set up & support meetings and conferences as required.

Fault handling and tracking of all AV fault-related tickets raised via the ticketing system and monitor through the lifecycle to conclusion.

Create comprehensive reporting procedures to the account manager when required.

Attend customer service reviews with the account manager and customer.

Track and manage all AV requests received via dedicated AV Phone and Email.

Provide 1st/2nd line troubleshooting of any AV system failures. Setup, testing, operation, and installation/deinstallation of audio-visual and video conference equipment.

Event support including preparation, rehearsals, and coordination of rental equipment.

Manage our client's onsite service deliverables working in conjunction with our client's help desk teams.

Inventory management of consumables & stock holding of on-site critical spares.

Extensive knowledge of Audio-Visual systems and technologies.

Extensive knowledge in meeting room audio and video conferencing systems.

Audio Visual systems - 3 years

Corporate Events - 3 years

", "lang_code": "en"}