Cleaning Manager

4 weeks ago

Skegness, United Kingdom Butlins Full time
Cleaning Manager - Skegness

Description
About The Job

The Cleaning Manager will ensure the smooth delivery of their direct area of responsibility (this could be a village/ area within accommodation), leading their team in promoting the highest operational standards in resort cleanliness and accommodation cleanliness. This role will ensure we are driving our Clean and Fault Free (CAFF) approach to our accommodation and holding team to account to ensure standards are met.
About You
You will oversee a successful cleaning operation during your shift, ensuring strict adherence to CAFF standards. You will stay informed about NPS scores within your department and take proactive steps to improve these scores and reduce guest complaints.

Strategic team positioning is vital to delivering on our promise, with a strong focus on the Right People, Right Place, Right Time (RPRPRT) approach. You will manage team rotas and any agency required with a focus on RPRPRT and in line with budgets.

Your responsibilities include reviewing Mobaro quality control checks, analysing reports, and leading feedback discussions. You will also ensure that your team receives the necessary training and support.
You will manage the implementation of the initial 90-day program for new team members and oversee all personnel-related activities, from onboarding through the full employee life cycle, including PDPs, performance management, and formal HR processes. You will ensure H&S Compliance for your team.

Setting clear objectives and PDPs for your team, supporting team surveys, leading action plans, upholding brand standards, and ensuring your team meets health and safety regulations are also key aspects of your role.

The ideal candidate will have extensive operational knowledge in managing a cleaning or soft services team, with a proven ability to juggle multiple priorities and adapt quickly to changing needs. They will exhibit high standards and meticulous attention to detail, with experience in leading both permanent and temporary teams to achieve outstanding results.

Flexibility, excellent communication skills, and a proactive problem-solving attitude are essential traits for success in this role.
Interested?
To find out more and apply, please submit your CV as well as a few words about why this role excites you and why you would like to work for Butlin's You can send us any questions or adjustments required for this process to careersatbutlins@butlins.com.
About Butlin'sAt Butlin's, we're all about fun, excitement, and adventure by the bucketload For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.

Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you.

There has never been a more exciting time to join Butlin's

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