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Group Credit Controller
3 months ago
Job summary
Diagnostic Healthcare Group is a leading provider of diagnostic services,committed to delivering high-quality healthcare solutions to our clients. Weare dedicated to innovation, excellence, and compassionate care, ensuring thebest possible outcomes for our patients. TheGroup Credit Controller will be responsible for managing the credit andcollections process for the Diagnostic Healthcare Group.
Main duties of the job
The main duties for this role include ensuring timely payment of outstanding invoices, managing customeraccounts, and mitigating credit risk to maintain the financial health of theorganisation.
About us
Established in 2004, Diagnostic Healthcare is a trusted provider of medical diagnostic imaging services. From MRI, Ultrasound, and CT to X-ray and CBCT, we deliver over 300,000 scan appointments annually across 75 locations, serving both NHS and private patients. We offer a diverse range of imaging modalities and the opportunity to work with cutting-edge equipment as we continuously invest in our imaging fleet and static locations.
Job description
Job responsibilities
Key Responsibilities
Management:
Monitor customer accounts to identify overdue payments and potential risks.
2.Collections:
Proactively manage and collect outstanding debts from customers.
Communicate with customers via phone, email, and written correspondence to ensure timely payment.
Resolve payment discrepancies and disputes efficiently.
Allocate cash receipts on specific entities within the DHC Group.
Work on a backlog of aged debt whilst simultaneously staying on top of current debt.
3.Account Reconciliation:
Regularly reconcile customer accounts to ensure accuracy.
Investigate and resolve any account discrepancies or issues.
Prepare and maintain accurate records of customer payments and account statuses.
4.Reporting:
Prepare regular reports on account statuses, collections activities and credit risk.
Provide detailed analysis of outstanding debts and potential bad debts.
Present findings and recommendations to the Group Financial Controller.
Must be able to use excel to manage high volume of data (pivots, sumif(s), vlookups etc)
5.Collaboration:
Work closely with the sales and marketing team to resolve payment issues.
Collaborate with other departments to ensure a smooth credit control process.
Assist in the development and implementation of credit control policies and procedures.
6.Compliance:
Ensure compliance with all relevant laws and regulations regarding credit and collections.
Maintain confidentiality of customer information in accordance with company policies and legal requirements.
Person Specification
Experience
Essential
Analytical Skills: Ability to analyse financial data and assess credit risk. Attention to Detail: High level of accuracy in preparing and maintaining financial records. Communication Skills: Strong verbal and written communication skills to interact effectively with customers and colleagues. Problem-Solving: Ability to resolve payment issues and disputes efficiently. Time Management: Excellent organisational skills to manage multiple accounts and deadlines. IT Proficiency: Proficient in Microsoft Office Suite (Excel, Word, Outlook) and experience with financial software systems.
Qualifications
Essential
A Levels or equivalent. Strong experience in a credit control or accounts receivable role. Knowledge of credit control principles, practices, and regulations. Experience in the healthcare or diagnostic services industry is a plus.