Account Executive

7 days ago

Cullompton, United Kingdom World Fuel Services Full time

Responsibilities

Manage and develop a Commercial portfolio of our Small & Medium Enterprise (SME) customers.Responsible for generation and improvement of customer revenue, volume and gross margin through the application of Company business tools and guidelines, in line with individual and Regional budgets.It is the Account Executive’s responsibility to organically grow the profitability of their customer portfolio through price management, share of wallet and loyalty through additional products and revenue streams.Core responsibility for achieving monthly targets and associated KPI’s as set out by the Regional Commercial Manager. This includes productivity KPI’s managed through telephony reporting.Achieve highest standards in customer excellence and adhere to customer complaints procedures wherever required.Upsell the full range of the WFS Group of Companies products and services to increase revenue, including Energy procurement, Lubricants, tanks and Fuelcards.Provide timely designated reports and information as required by either your Regional Commercial Manager or General Manager.Understand and utilize all company systems and processes - assist in our offices, as support, if necessary.Work alongside our various Internal functions to drive customer loyalty through a variety of Price Risk Management proposals and sustainability offerings.Work collaboratively with colleagues throughout the WFL UK Ltd business to achieve a greater overall offering and in turn loyalty with all our customers.Process customer orders, deal with queries, and exhibit the highest standards of customer service at all times.Embrace a health and safety focused culture at all times.Works collaboratively with both the Regional Commercial Manager and Marketing Department to manage customer churn to a minimum standard through bespoke campaigns and portfolio action plans.Maintain a professional and reputable approach to all internal and External situations.

PERSON SPECIFICATION (BACKGROUND AND SKILLS):

Essential Skills:

A tenacity for sales and willingness to learn on the job Full UK driving license.Strong computer skills (Word, Excel, Outlook).Strong interpersonal and communication skills. (Oral and written)Must be comfortable working in a high-pressured environment in line with multiple KPI’sAbility to work effectively within a team and independentlyBe able to build professional relationships with a wide range of customers

Desired Skills:

Background in a target driven telephony sales environment is desirable

#LI-JK1

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