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Clinical Support Officer

1 month ago

StocktononTees, United Kingdom North Tees & Hartlepool NHS Foundation Trust Full time

Job summary

*Please note this is an administration role not a clinical role*

Reporting to the Service Manager, and supported by the Senior Administrators.

The post holder will provide and develop effective, efficient administration and clerical support. Where appropriate, will provide support to the clinical service in response to the needs of the service.

To ensure the highest quality of administration standards are met and maintained.

To resolve problems that may occur within the administration support service provided.

To assist in the planning and execution of work arising from direct line management

To support the Service Manager / Senior Administrators in the daily operational systems and procedures.

To support the Service Manager / Senior Administrators with Induction and training of any new staff.

To arrange for all staff timely access to the mandatory training system (ESR), and monitor the compliance to the required courses relevant to their roles.

Monitor the generic email accounts / highlighting to the Senior Administrator any issues noted with emails not replied to or actioned in accordance to the policies and procedures

Support with creation of a weekly rota for staff, utilising the administrative Maps e-rostering system to create the rota as well as recording any absence / sickness / shift swaps for administration staff.

Main duties of the job

Please refer to job description

The post holder will provide and develop effective, efficient administration and clerical support. Where appropriate, will provide support to the clinical service in response to the needs of the service.

To ensure the highest quality of administration standards are met and maintained.

To support the development, implementation and organisation of complex and new administration systems and services.

To support the collation and timely dissemination, of statistical data necessary to service requirements.

To resolve problems that may occur within the administration support service provided.

To assist in the planning and execution of work arising from direct line management

To support the Service Manager / Senior Administrators in the daily operational systems and procedures.

To support the Service Manager / Senior Administrators with Induction and training of any new staff.

To arrange for all staff timely access to the mandatory training system (ESR), and monitor the compliance to the required courses relevant to their roles.

Monitor the generic email accounts / highlighting to the Senior Administrator any issues noted with emails not replied to or actioned in accordance to the policies and procedures

Support with creation of a weekly rota for staff, utilising the administrative Maps e-rostering system to create the rota as well as recording any absence / sickness / shift swaps for administration staff.

About us

At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.

We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

We recruit for values and "Together we are North Tees & Hartlepool"

Job description

Job responsibilities

Please refer to job description

The post holder will provide and develop effective, efficient administration and clerical support. Where appropriate, will provide support to the clinical service in response to the needs of the service.

To ensure the highest quality of administration standards are met and maintained.

To support the development, implementation and organisation of complex and new administration systems and services.

To support the collation and timely dissemination, of statistical data necessary to service requirements.

To resolve problems that may occur within the administration support service provided.

To assist in the planning and execution of work arising from direct line management

To support the Service Manager / Senior Administrators in the daily operational systems and procedures.

To support the Service Manager / Senior Administrators with Induction and training of any new staff.

To arrange for all staff timely access to the mandatory training system (ESR), and monitor the compliance to the required courses relevant to their roles.

Monitor the generic email accounts / highlighting to the Senior Administrator any issues noted with emails not replied to or actioned in accordance to the policies and procedures

Support with creation of a weekly rota for staff, utilising the administrative Maps e-rostering system to create the rota as well as recording any absence / sickness / shift swaps for administration staff.

Person Specification

Qualifications

Essential

NVQ Level 3 in Business Administration (or equivalent) NVQ Level 2 in Customer Care (or equivalent) GCSE at grade C or above in Mathematics Key Skills at level 2 in Numeracy (or equivalent) GCSE at grade C or above in English Language, or Key Skills at level 2 in Literacy (or equivalent)

Desirable

ECDL or equivalent RSA II Typing or equivalent IT qualification (ITQ at level 2 or equivalent)

Experience

Essential

Minimum of three years' admin and clerical experience Experience of supporting staff Experience of patient information systems Demonstrable experience of undertaking clerical work / reception cover in a people focused / healthcare environment. Demonstrable experience of work involving the use of computerised systems and technologies. Able to demonstrate experience of undertaking transcription work using digital transcription systems / typing skills Good working knowledge of Windows based computer systems and have experience of using Microsoft Office applications. Proven experience in delivering a range of administration tasks to a high standard

Desirable

Experience of System One / Trakcare / Patient record systems Waiting List Management Experience of working within a healthcare environment Experience of working within a multi-disciplinary team Knowledge of medical terminology Knowledge of NHS administrative procedures.

Disposition

Essential

Enthusiastic, motivated, and organised with a proactive and flexible approach. Demonstrate a professional image of self and ability to remain calm and diplomatic under pressure Demonstrate a responsible, dependable and honest character and a caring and sensitive nature. Show a keenness to learn and apply appropriate working practices Show willingness to develop themselves by taking advantage of any appropriate training and development opportunities

Role requirement

Essential

Must be able to work to a rostered shift pattern, over seven-day working. Ability to travel between sites and other geographical areas Ability to travel independently

Desirable

Car Owner / Driver