Patient Administrator

2 months ago

Milton Keynes, United Kingdom Inhealth Group Full time
About The Role
InHealth sees more than 3million patients each year and diagnostic imaging is one of thebusiest services that we provide. Our fully integrated imagingservices offer increased capacity for NHS trusts, and convenient,fast access to services for patients.
As a PatientAdministrator at our MiltonKeynes site, you will play a pivotal rolein how we support our patients throughout their healthcare journey.Provide a high-quality administrative and secretarial service forthe unit to ensure an efficient service, using IT systems anddigital technology to ensure patients feel informed throughout theprocess, and provide administrative support to colleagues for theimaging services we provide.
What you areresponsible for:
  • Welcomingpatients in a professional, courteous manner, coordinating theirarrival through to departure
  • Dealing withtelephone and direct enquiries in a prompt and effective manner,ensuring the provision of information and prioritisation of queriesas appropriate
  • Booking clinically validatedappointments on the internal system
  • Ensuringall payments are invoiced promptly and accurately and that paymentsare taken on the day
  • Tracking and distributingimaging data and reports as required
  • Utilisingrelevant IT systems to support the delivery of a high-qualityimaging service
  • Assist with monthlyreports
  • Complying with ISO standards,respecting and protectingconfidentiality
  • Reporting any incidents,feedback or complaints effectively
  • Ensuringpatient and customer focus is central to the commercial success ofthe business.
We are looking forsomeone who has:
  • Flexibility inworking patterns to fulfil site requirements
  • Aproficient understanding of IT packages and administrationtasks
  • The ability to prioritise tasks whilstmaintaining accuracy and attention todetail
  • Effective communication skills, both onthe phone and face to face
  • A strongunderstanding of confidentiality and dataprotection
  • A supportive, trustworthy andreliable approach to their work
  • An empatheticand caring approach.
You shouldapply if you have experience:
  • Working in a fast-paced administrativerole
  • Being in a patient or customer facingenvironment
  • Experience in a healthcareenvironment would be desirable but notessential
  • Knowledge and experience of usingMicrosoft and other IT Packages
  • Workingindependently and as part of a widerteam.


What's in it foryou
We offer a fantastic benefits package, which isavailable through a mobile-enabled rewards platform, called InJoy.This is your place to access thousands of offers and discounts on awide range of products and services relating to: fashion, travel,eating out, technology, leisure and more
In addition tothis, we also offer:
  • 27 days annual leave (plusbank holidays)
  • Generous company contributionpension scheme
  • Private medical insuranceoptions
  • Lifeassurance
  • Hybrid and flexible workingopportunities
  • Fantastic learning anddevelopment opportunities
  • 24/7 access to adedicated well-being hub and an Employee AssistanceProgramme
  • Enhanced parentalleave
  • Monthly award programme and onlinepeer-to-peer recognition
  • Long servicerecognition, with vouchers and additional annualleave
  • Refer a friendbonus
  • Discounts on InHealth s healthcareservices
  • Smart tech, Cycle to Work andthousands of discounts and cashbackoptions
  • Paid-for professional memberships andmore
Making sure our people are happy at workis one of our main priorities, which means giving them as manyopportunities as we can to support their personal and professionalgrowth. We also have an innovative approach to personal andprofessional development, helping you to be the best version of youand giving you a real career pathway.

About TheCompany
InHealth is the UK s largest specialist providerof diagnostic and healthcare solutions. Our aim is to makehealthcare better for patients by working collaboratively with theNHS to deliver a range of high-quality tests, scans, assessmentsand procedures. In the last year, we have supported more than 3million people in their healthcare journeys, the majority of theseare NHS patients and service users.
As a people-focusedorganisation, our teams are integral in how we deliver our servicesand our values of Trust, Passion, Care and Fresh Thinking underpineverything we do, influencing the way we interact with patients,customers, and colleagues.
Our mission is to be thepreferred provider of high-quality diagnostics and healthcaresolutions in hospitals and in accessible community settings,serving 5 million patients from 1,000 locations by2025.

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