Patient Coordinator

2 weeks ago

Milton Keynes, United Kingdom InHealth Full time

InHealth, a leading provider of diagnostic imaging services, seeks a skilled Patient Administrator to join its team in Milton Keynes. As a key member of the team, you will play a pivotal role in delivering high-quality administrative and secretarial services to patients throughout their healthcare journey.

About the Role:

This is an exciting opportunity to join a fast-paced environment where no two days are the same. As a Patient Administrator, you will be responsible for:

  • welcoming patients in a professional and courteous manner, coordinating their arrival and departure;
  • dealing with telephone and direct enquiries, ensuring prompt and effective communication;
  • booking clinically validated appointments on the internal system;
  • ensuring all payments are invoiced promptly and accurately;
  • tracking and distributing imaging data and reports as required;
  • utilizing relevant IT systems to support the delivery of a high-quality imaging service;
  • assisting with monthly reports;
  • complying with ISO standards and respecting patient confidentiality;
  • reporting incidents, feedback, or complaints effectively;
  • ensuring patient and customer focus is central to the commercial success of the business.

What You Need to Succeed:

To be successful in this role, you will need:

  • flexibility in working patterns to meet site requirements;
  • a proficient understanding of IT packages and administration tasks;
  • the ability to prioritize tasks while maintaining accuracy and attention to detail;
  • effective communication skills, both on the phone and face-to-face;
  • a strong understanding of confidentiality and data protection;
  • a supportive, trustworthy, and reliable approach to work;
  • an empathetic and caring approach.

What We Offer:

As a valued member of the InHealth team, you will have access to a range of benefits and opportunities, including:

  • 27 days annual leave (plus bank holidays);
  • a generous company contribution pension scheme;
  • private medical insurance options;
  • life assurance;
  • hybrid and flexible working opportunities;
  • fantastic learning and development opportunities;
  • 24/7 access to a dedicated well-being hub and an Employee Assistance Programme;
  • enhanced parental leave;
  • a monthly award programme and online peer-to-peer recognition;
  • long service recognition, with vouchers and additional annual leave;
  • refer a friend bonus;
  • discounts on InHealth's healthcare services;
  • smart tech, Cycle to Work, and thousands of discounts and cashback options.

Join InHealth:

At InHealth, we are passionate about delivering exceptional healthcare services to our patients. If you are a motivated and caring individual who is looking for a new challenge, we would love to hear from you. Please apply today to become a part of our dynamic team.

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