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Customer Service advisor
2 months ago
Contract Type: Permanent (Full-Time)
Shift patterns: Mon-Fri - per week (Mon-Thurs: 08:30-17:00, Fri: 08:30-16:30)
Location: Banbury (OX16 3ED)
DHL, award winning leading supply chain business is seeking a Customer Service Advisor to play a vital role coordinating our daily logistics requirements.
WHAT DOES THE ROLE ENTAIL?
Role Purpose:
Key point of contact for DHL Life Sciences customers, co-ordinating communications for internal and external customers and departments ensuring a high level of service at all times Offering a pro-active approach to the business requirements, customer enquiries and complaints and ensuring they are owned through to resolution.Accountabilities:
Act as first point of contact for queries and complaints for DHL Life Science customers Ensure all queries and complaints are dealt with effectively and effectively at all times Translate, analyse and deliver customer needs through effective communication Customer query management using relevant customer services databases (both DHL and customer systems) Ensure accurate data input for manual order entry Produce customer invoices and/or credits based upon weekly or monthly service activity Act as local point of contact between DHL operational sites, carriers, suppliers on behalf of Life Science customers Responsible for identifying the issue, actioning the resolution and communicating actions to all concerned Generating regular reports for customers on a day to day basis and required or scheduledWHAT DO WE NEED FROM YOU?
Requirements:
Customer Service experience - essential Work experience within logistical services - desirable Microsoft word/Excel at intermediate level - essential Good communication skills (verbal & written) - essentialOUR APPROACH TO DIVERSITY & INCLUSION
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging:
BE AN ESSENTIAL PART OF EVERYDAY LIFE
DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.
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