Customer Service and Sales Advisor
3 months ago
Looking for a new, varied and challenging customer service role? We're recruiting for a Customer Service and Sales Advisor, working for an international company based at their Banbury site.
**The Role**
The Customer Service Advisor will be responsible for providing an efficient and proactive service with regards to inbound client queries and orders, dealing with business customers.
The role will require a motivated and energetic person, adept at speaking with customers and working within a fast-paced role
**Key Responsibilities**
- Process incoming orders and queries - such as invoice queries, complaints and solving any order issues
- Generate and calculate quotations - upsell where possible
- Setting up new accounts
- Sales support tasks
- Liaising with suppliers
- Update all information on company CRM
**Skills & Experience**
- Previous experience within an office based Customer Service role
- Excellent rapport-building, listening and customer care skills
- Flexible and adaptable approach to work
- Any experience of SAP or similar ERP system advantageous
- Good Microsoft Office skills
- Excellent problem solving
- Organisational skills
- Ability to work well under pressure and at a fast pace
**Package**
- Annual salary circa £25k
- Annual bonus and commission pay
- Pension
- Health insurance
- Company social events
- Full training and on-going support
- Career progression opportunities
- Free on-site parking
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£30,000.00 per year
**Benefits**:
- Company events
- Company pension
- Employee discount
- Life insurance
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
Ability to commute/relocate:
- Banbury, Oxfordshire: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
Reference ID: 896315
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