Customer Service and Sales Advisor

3 months ago


Banbury, United Kingdom Prospect Personnel Full time

Looking for a new, varied and challenging customer service role? We're recruiting for a Customer Service and Sales Advisor, working for an international company based at their Banbury site.

**The Role**
The Customer Service Advisor will be responsible for providing an efficient and proactive service with regards to inbound client queries and orders, dealing with business customers.
The role will require a motivated and energetic person, adept at speaking with customers and working within a fast-paced role

**Key Responsibilities**
- Process incoming orders and queries - such as invoice queries, complaints and solving any order issues
- Generate and calculate quotations - upsell where possible
- Setting up new accounts
- Sales support tasks
- Liaising with suppliers
- Update all information on company CRM

**Skills & Experience**
- Previous experience within an office based Customer Service role
- Excellent rapport-building, listening and customer care skills
- Flexible and adaptable approach to work
- Any experience of SAP or similar ERP system advantageous
- Good Microsoft Office skills
- Excellent problem solving
- Organisational skills
- Ability to work well under pressure and at a fast pace

**Package**
- Annual salary circa £25k
- Annual bonus and commission pay
- Pension
- Health insurance
- Company social events
- Full training and on-going support
- Career progression opportunities
- Free on-site parking

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay

Ability to commute/relocate:

- Banbury, Oxfordshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Reference ID: 896315


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