Senior Pensions Administrator

3 weeks ago

Sheffield, United Kingdom Broadstone Full time

The vacancy

Role Purpose

To assist in the provision of both ‘member event’ and ‘scheme event’ pension administration services to clients in line with established procedures and control frameworks. To support the Team Manager and/or Principal with the management of the team and workloads.

Key Accountabilities

Help manage a portfolio of clients and provide administration services at a high standard. Establish and maintain strong client relationships. Carry out the checking and peer review of work undertaken by the team. Support processing of team workloads through to conclusion in accordance with established procedure, ensuring that all work is subject to appropriate peer review and sign-off. Ensure responses to enquiries using established standard templates. Ensure that the calculation and settlement of member benefit entitlements are accurate and using automated calculation routines, where in place. Create and maintain scheme membership records on the administration system(s). Ensure that work requiring 3rd party involvement is suitably diarised and chased. Team workloads are managed to ensure that agreed service standards or targets are met. Assess own and Team workloads, agree/set out priorities. Act proactively in addressing and escalating any concerns in achieving performance standards or expectations to Principal / Team Manager. Ensure the quality and timeliness of periodical or ad-hoc client information/reports. Support the presentation of information or reports by attending client meetings, where required. Ensure charging of non-contractual requests are highlighted and recorded appropriately. Manage scheme event or project timetables, as required, to ensure delivery as agreed. Develop technical competency in self and others. Attend/read internal technical briefings, questioning any unclear aspects or impact on client-base where necessary, and support the implementation of any required changes to practice or procedure. Establish a detailed insight of the client(s) benefit structure using formal scheme documentation and ensure that internal summaries and documentation is maintained. Provide on-team training and support other pensions administrators/trainee administrator, acting as primary ‘point of reference’. To accurately record own time, as appropriate, to support client billing activities. Participate in new business presentations, where required. Adhere to Broadstone staff policies and procedures at all times. Additional tasks that may be reasonably required from time to time.

Key Behaviours & Competencies

Demonstrates strong time management, organisational, and observational skills. Able to multi-task and manage pressure situations effectively for self and subordinates. Acts with integrity, providing a strong role model and guidance point for administrators and trainee administrators. Forges strong working relationships and credibility with both internal and external contacts. Advocates high-quality service culture within the team framework and promotes the achievement of performance standards. Demonstrates good delegation skills whilst retaining overall accountability and control of activities. Demonstrates initiative and creative thinking to aid service delivery improvements. Conscious of additional revenue opportunities. Ensures that the company’s exposure to any liability is contained and escalated. Supportive of team efficiencies and reinforcing the importance of accurate time/activity recording. Has detailed technical and legislative insight and is strong in researching information. Ensures knowledge levels are kept up to date and cascaded. Assists in developing team members to their full potential by helping to identify their development and competency needs. Supports training and coaching sessions. Identifies capacity for self/team to support the wider administration team structure.

Technical Knowledge and Professional Qualifications

Required

Educated to A Level standard or equivalent. Previous experience carrying out a similar role with a third-party administrator or in-house occupational pension scheme.

Recommended

Studying towards or completion of professional qualifications ( the PMI’s Certificate in Pensions Calculations and/or Advanced Diploma in Retirement Provision).

Overarching Obligations

Adhere to all relevant laws & regulations, and Broadstone Policies & Procedures. Achieve a good standard of ethical behaviour, do the right thing at all times. Comply with all relevant professional standards. Comply with the FCA’s requirements in relation to the Senior Managers & Certification Regime, Treating Customers Fairly and the new Consumer Duty.

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