Pension Administrator

6 months ago


Sheffield, United Kingdom Glu Recruit Full time

**Ref:520**

**Role: Pension Administrator**

**Salary: Dependent on experience**

**Location: Sheffield (Hybrid working available)**

**Hours: 36.25 hours per week**

**Benefits**:

- Competitive salary
- 25 days holiday, plus bank holidays (with the option to buy more)
- Generous pension scheme
- Fully supported Study Programme
- Health cash plan (level 1)
- Life Assurance
- Group Income Protection
- Eye tests
- Social events
- Community volunteering days
- Employee Assistance Programme
- Health club discounts
- Give as you earn scheme*
- Personal Accident insurance*
- Travel insurance*
- Health Assessments*
- Dental insurance*
- Cycle to work scheme*
- Tech scheme*
- Critical illness*
- Cancer checks*
- The Green Car Scheme*
- Discounts on entertainment, cars, insurance, and much more
- Additional benefits which can be purchased by the employee_._

**Role Purpose**:
To assist in the provision of pensions administration services to clients.

**Key Accountabilities**:

- Evaluate and log, where instructed, incoming enquiries ensuring that required actions are accurately recorded on workflow system in a timely manner.
- Respond to enquiries using established standard templates.
- Calculate and settle member benefit entitlements using automated calculation routines, where in place.
- Create and maintain scheme membership records on the administration system(s).
- Ensure that work requiring 3rd party involvement is suitably diarised and chased.
- Assist in peer review of agreed work-types.
- Manage workloads to ensure that agreed service standards or targets are met.
- Assess workloads and propose/agree priorities with senior team members.
- Act proactively in escalating any concerns in being able to meet service standards or targets.
- Refer any dissatisfied callers or complaints to a senior team member or colleague.
- Prepare and collate periodical or ad-hoc client information/reports as directed.
- Ensure charging of non-contractual requests are highlighted and recorded appropriately.
- Undertake scheme event activity or project preparations/actions.
- Agree an appropriate plan to meet agreed delivery date with a designated senior team member, with established review milestones to ensure progress remains on-track.
- Develop technical competency in self and others.
- Attend/read internal technical briefings, questioning any unclear aspects or impact on client-base where necessary, and support the implementation of any required changes to practice or procedure.
- Establish a detailed insight of the client(s) benefit structure using formal scheme documentation and ensure that internal summaries and documentation is maintained.
- Provide on-team training & support to other pensions administrators/trainee administrators.
- Adhere to staff policies and procedures at all times.
- To accurately record own time, as appropriate, to support client billing activities.
- Additional tasks that may be reasonably required from time to time.

**Technical Knowledge and Professional Qualifications**:
**Key Skills**:

- Good communication skills both verbal and written
- Ability to work on own as well as a member of a team
- Analytical and numerical ability - able to analyse, evaluate and interpret data
- Ability to multi-task
- Ability to prioritise workloads and deal with any urgent issues that arise

**Required**:

- Educated to A Level standard
- Previous work experience with a third-party administrator or in-house occupational pension scheme

Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Work Location: In person



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