Operational Support Manager

2 months ago

Merthyr Tydfil, United Kingdom Cwm Taf Morgannwg University Health Board Full time

Job summary

The post holder will provide project and managerial support within Integrated Medicine Directorate which covers Care of The Elderly, Stroke & General Medicine services.

The post holder will be expected to work flexibly and across the services as well as providing virtual support to other sites in line with the needs of service delivery where appropriate. The post holder will engage in multi-disciplinary working liaising with the clinical team and all associated internal and external partners and stakeholders, including Local Authorities. The post holder will be required to be highly proficient in the use of all relevant Microsoft Office software applications, and the relevant CTMUHB patient information and Healthcare IT systems.

Main duties of the job

The key roles within the Operational Support Manager role will be as follows:

Responsible for the line management of the administrative support staff within the designated areas of responsibility Be required to work with a high level of autonomy and independence using their own initiative To work closely with partners to monitor and report activity, waiting times and data capture Operationally support the Directorate in the delivery of medical workforce efficiencies Provide project and managerial support which will involve providing management support in a number of areas, evaluating project outcomes and providing recommendations for consideration Operationally support the effective delivery of key operational services and targets Day to day operational constraints and challenges

About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

We listen, learn and improve We treat everyone with respect We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Job description

Job responsibilities

Excellent communication skills are required to communicate and form close working relationships with multi disciplinary teams Provide and present complex, and sometimes contentious information to Senior Managers and Clinicians in a way that is sensitive and understandable. Be able to effectively present information and data to small groups. On occasion, have to deal directly with patients and their carers on matters of a highly sensitive and confidential nature. Manage the allocation of work to the Administrative and Secretarial staff within the teams, highlighting any discrepancies in workloads and taking the necessary action to rectify the position Set up and initiate systems to collate and monitor actual activity and waiting list data, and ensure appropriate training/awareness is in place for user Extensive knowledge of the financial control procedures and responsibility to ensure the Directorate financial control procedures are adhered to at all times Contribute to plans to improve efficiency, support changes of practice and new initiative and to meet a variety of targets and objectives

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications/Knowledge

Essential

Qualified to Degree level or equivalent knowledge and experience or training, plus further staff or project management knowledge

Desirable

An understanding of waiting list management Project Management qualification

Experience

Essential

Experience of working within the NHS Project management experience with demonstrable outcomes

Desirable

Experience of managing a team of staff

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