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Operational Support Manager
1 month ago
Job Summary
The post holder will provide project and managerial support within Integrated Medicine Directorate, covering Care of the Elderly, Stroke, and General Medicine services.
Main Duties
- Responsible for the line management of administrative support staff within designated areas of responsibility.
- Work with a high level of autonomy and independence, using own initiative.
- Monitor and report activity, waiting times, and data capture, working closely with partners.
- Operateally support the Directorate in delivering medical workforce efficiencies.
- Provide project and managerial support, evaluating project outcomes and providing recommendations.
- Support the effective delivery of key operational services and targets.
About Us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family, providing primary, secondary, and community health and wellbeing services to around 450,000 people.
We live by our core values: listening, learning, and improving; treating everyone with respect; and working together as one team.
Job Responsibilities
- Excellent communication skills are required to work with multi-disciplinary teams.
- Present complex information to Senior Managers and Clinicians in a sensitive and understandable way.
- Manage the allocation of work to administrative and secretarial staff, highlighting discrepancies and taking necessary action.
- Set up systems to collate and monitor activity and waiting list data, ensuring appropriate training and awareness.
- Contribute to plans to improve efficiency, support changes of practice, and meet targets and objectives.
