Ward Clerk

3 weeks ago

Harrogate, United Kingdom Harrogate and District NHS Foundation Trust Full time

Job summary

Are you organised, proactive and thrive when working in a team? If so, this role is for you We are looking for a hard working individual to join our team on Jervaulx Ward in the fundamental role of Ward Clerk.

The successful candidate will need excellent communication skills and be able to prioritise your own workload which can vary regularly throughout the day.

We are willing to receive applications from anyone who has administration skills, is happy and able to work primarily on a computer and can display our Trust values in their day to day work.

Main duties of the job

The role of the Ward Clerk is extremely varied. Some of the key tasks include:

Being the first point of contact for relatives and staff both face to face and on the telephone. Maintaining patients case notes to an excellent standard. Supporting the clinical teams with admin duties to allow them to provide hands on patients care. Updating and maintaining electronic inpatient records. Booking follow up appointments for patients after discharge. Be able to provide an efficient and effective administration service to the entire ward.

About us

At Harrogate and District NHS Foundation Trust we provide 'outstanding' care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.

An inclusive and supportive culture - our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement. Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference and Team of the Month Awards plus the Christmas Oscars. Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees. Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion. Job description

Job responsibilities

Perform reception desk duties, dealing with patient enquiries, directing patients to waiting areas/beds and ensuring effective communication at all times.

Answering the telephone and taking messages.

Report to the ward manager items for repair and liaises with the works department by following agreed procedures.

Arranging Day Case, Ward Attender and booked admissions work as agreed with the Ward Manager.

Monitor Ward activity.

Ordering ambulances and making out-patient appointments as and when required.

Liaise with other departments and disciplines

Ensure reports and referral letters are escalated to the appropriate people/department within timescales.

Prepare medical administration documents.

Prioritising work load and work on own initiative.

Ensures case notes are assembled following written guidelines and documentation contained therein is correct. High quality standards are to be maintained before release from wards

Ensure written and verbal communication for pre and post discharge is followed through to other health professionals, GPS and Social Services.

Prepare for doctors ward rounds, maintaining an efficient and effective filing system is in place.

Provides appropriate cover for other ward clerks as required during sickness, absence and annual leave.

Assists with the training of new staff.

Assist with maintaining Health and Safety at work.

Maintain and update the patient ICS computer system and Bed management Module.

Complies with the requirements of the Caldicott Report, Data protection Act, Access to Health Records Act and subsequent legislation issued in relation to computer retained data, preserving the confidentiality of patient identifiable data at all times.

Person Specification

Skills

Essential

5 GCSE's or equivalent A range of IT/ software programmes

Experience

Essential

Admin experience Liaising with the general public

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