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Operations Manager

4 months ago

Guildford, United Kingdom Barnett Hill Hotel Full time

The Role

We are seeking an Operations Manager to support Tom Wright, our General Manager, with the smooth day to day running of the hotel along with a dedicated team of Heads of Department.

You will be responsible and accountable for all food and beverage service areas including The Oak Room Restaurant, Bar, Conference & Banqueting, Room Service, Terraces and Lounge Service. Your focus will be the consistent delivery of high standards of guest service across all F&B operational areas. You will be managing a team of 20 employees.

In the General Managers absence, you will also take responsibility for ensuring the smooth operation of Housekeeping and Front of House departments offering you the opportunity to really influence the continued future success of the hotel. Indeed, on an ongoing basis as head of the Duty Management team you will be involved in supporting all departments across the Hotel.

The key areas of focus will be;

Service delivery ensuring the product & service continue to delight our guests and meet the requirements of our 4 Star status, 2 Rosette Dining and Mystery Guest standards.

Planning/Resourcing ensuring the effective use of resources, staffing, stocks and effectively direct the departments to efficiently plan and deliver excellent service based on business levels in the hotel.

Operations through effective supervision, guidance and control ensuring that the present and future operation is ready to deliver success on its objectives. You will also be heading up and working as part of the Duty Management team at the Hotel.

Systems ensure all systems are operational (with the support of our Group IT Manager) and that all staff are trained and adhere to the operating standards of use.

Staffing and Performance Management ensure that through selection, recruitment, training and coaching the very best standards of staff are maintained and developed. Making sure that each person within the team receives the guidance and feedback necessary to be successful and operate in a safe way meeting current company and legal requirements.

Revenue Management Ensuring all in-house opportunities for sales are taken and liaising with Group Sales, Marketing and Revenue Managers to ensure financial targets are met.

Requirements

Previous quality operational management experience within the 4/5star hotel market. A CV showing a bias towards Food and Beverage experience. Excellent customer service skills. High standard of personal presentation. Confident, professional and welcoming personality. Proven ability to recruit, train, coach and motivate hospitality teams. Ability to work under pressure, giving direction and leadership to the team. A self-motivated, driven, results orientated, and proactive attitude is required. Excellent verbal and written communication skills both for internal and external communication. 5 days, 45 hr week including evenings and weekends.

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