Application Support Analyst

3 weeks ago

London, United Kingdom Marex Spectron Full time

Marex is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets.

The Group provides comprehensive breadth and depth of coverage across four core services: Market Making, Clearing, Hedging and Investment Solutions and Agency and Execution. It has a leading franchise in many major metals, energy and agricultural products, executing around 50 million trades and clearing 205 million contracts in 2022. The Group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers.

Marex was established in 2005 but through its subsidiaries can trace its roots in the commodity markets back almost 100 years. Headquartered in London with 36 offices worldwide, the Group has over 1,800 employees across Europe, Asia and America.

The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and support departments. The team handles all support requests, incidents, problems, and business continuity activities, to ensure the highest quality delivery of services to end users and clients.
The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group.

Responsibilities:

•Provide support for all trading and back-office platforms offered by Marex to both internal and external client base.
•Support business users offering second and third line support.
•Create and deploy PowerShell scripts providing a range of business functions.
•Manage new system analysis and implementation.
•Provide incident management per ITIL standards.
•Liaison between technology department and business groups to communicate system changes.
•Manage process and trading system documentation; produce and regularly maintain to a high standard.
•Ensure active tasks retain focus through workflow and prioritisation awareness.
•Manage vendor system upgrades and implementation.
•Manage exchange relationships and project manage mandatory upgrades.
•Manage technical client on-boarding.
•Complete exchange reporting and compliance audits.
•Provide consultative sales support.
•Manage client technical requirements within Marex technology department.
•Complete monthly transactional and volume reporting across all systems.
•Ensuring compliance with the company’s regulatory requirements under the FCA
•Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
•Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values.
•At all times complying with the FCA’s Code of Conduct
•To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility
•To report any breaches of policy to Compliance and/ or your supervisor as required
•To escalate risk events immediately
•To provide input to risk management processes, as required.

Competencies:

•A collaborative team player, approachable, self-efficient and influences a positive work environment
•Demonstrates curiosity
•Resilient in a challenging, fast-paced environment
•Excels at building relationships, networking and influencing others
•Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness

Skills and Experience:

•Solid background in Windows, Linux/Unix OS, including SQL and Oracle database architecture
•Must be able to work under demanding conditions with a calm demeanour
•Experience gained in a financial services background, ideally banking
•Ability to work as part of a team in an environment with changing expectations
•Proven ability to show a proactiveness in picking up issues and improving existing processes
•Process-driven and systematic mindset
•Experience with ITIL and change management processes
•Excellent documentation, communication, and organizational skills
•Ability to build strong relationships with Application Development teams and business sponsors
•General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC Energy trade
•Experience in exchange and vendor management with a view to project manage exchange/system critical upgrades
•Knowledge of server-side infrastructure and admin tools to include the following systems: TT, Stellar, Deltix, ATEO, IBM MQ/Algorithmics and ION Suite
•Ability to work shifts patterns (if required)
•Knowledge of Fix Messaging protocol, including support experience
•Knowledge of market connectivity protocols for key global derivative, commodity, cash and equity markets
•Experience in technical onboarding of new APIs and systems
•Prior experience in a consultative sales support role, liaising directly with clients in a technical capacity
•Knowledge and expertise in high frequency trading platforms
•Desirable - Bachelor’s degree in any relevant field
•Excellent verbal and written communication skills
•Desirable - Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.

If you’re forging a career in this area and are looking for your next step, get in touch

Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.


#LI-MH1

  • Application Support Analyst

    4 weeks ago

    London, United Kingdom DGH Recruitment Full time

    Job Description Application Support Analyst A fantastic opportunity has arisen for an Application Support Analyst to join our London based financial client on a permanent basis. Application Support Analyst Summary: The primary objective of this position is to facilitate and enhance the provision of outstanding customer service, enhance operational...

  • Application Support Analyst

    3 weeks ago

    London, United Kingdom DGH Recruitment Full time

    Application Support AnalystA fantastic opportunity has arisen for an Application Support Analyst to join our London based client on an initial 6 month contract basis.Application Support AnalystSummary:The primary objective of this position is to facilitate and enhance the provision of outstanding customer service, enhance operational effectiveness, offer...

  • Application Support Analyst

    1 week ago

    London, United Kingdom DGH Recruitment Full time

    Job DescriptionApplication Support AnalystA fantastic opportunity has arisen for an Application Support Analyst to join our London based client on an initial 6 month contract basis.Application Support AnalystSummary:The primary objective of this position is to facilitate and enhance the provision of outstanding customer service, enhance operational...

  • Application Support Analyst

    3 weeks ago

    London Area, United Kingdom DGH Recruitment Full time

    Application Support AnalystA fantastic opportunity has arisen for an Application Support Analyst to join our London based client on an initial 6 month contract basis.Application Support AnalystSummary:The primary objective of this position is to facilitate and enhance the provision of outstanding customer service, enhance operational effectiveness, offer...

  • Application Support Analyst

    3 weeks ago

    London Area, United Kingdom DGH Recruitment Full time

    Application Support AnalystA fantastic opportunity has arisen for an Application Support Analyst to join our London based client on an initial 6 month contract basis.Application Support AnalystSummary:The primary objective of this position is to facilitate and enhance the provision of outstanding customer service, enhance operational effectiveness, offer...

  • Application Support Analyst

    3 weeks ago

    London Area, United Kingdom DGH Recruitment Full time

    Application Support AnalystA fantastic opportunity has arisen for an Application Support Analyst to join our London based client on an initial 6 month contract basis.Application Support AnalystSummary:The primary objective of this position is to facilitate and enhance the provision of outstanding customer service, enhance operational effectiveness, offer...

  • Application Support Analyst

    3 weeks ago

    London Area, United Kingdom DGH Recruitment Full time

    Application Support Analyst A fantastic opportunity has arisen for an Application Support Analyst to join our London based client on an initial 6 month contract basis. Application Support Analyst Summary: The primary objective of this position is to facilitate and enhance the provision of outstanding customer service, enhance operational effectiveness, offer...

  • Application Support Analyst

    3 weeks ago

    London, United Kingdom Ashdown Group Full time

    A highly successful, rapidly growing software house based in the heart of Central London is searching for an Applications Support Analyst to join its technology team. The organisation requires you to be in the office 5 days per week with the flexibilityof reducing to 4 days per week following successful completion of the probationary period. As the...

  • Application Support Analyst

    4 weeks ago

    London, United Kingdom Ashdown Group Full time

    A highly successful, rapidly growing software house based in the heart of Central London is searching for an Applications Support Analyst to join its technology team. The organisation requires you to be in the office 5 days per week with the flexibilityof reducing to 4 days per week following successful completion of the probationary period. As the...

  • Senior Analyst Relations Manager

    1 week ago

    London, United Kingdom Starsight | Analyst Relations Full time

    Company Description.Starsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. We provide growth and scale companies with strategic expertise and hands-on tactics to enhance their analyst relations. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional results...

  • Application Support Analyst

    4 weeks ago

    London, United Kingdom air-recruitment Full time

    ?**Application Support Analyst. London hybrid. £70K plus benefits** The company culture is high-energy, collaborative, and forward-thinking with opportunities to grow in an exciting career in this unique, people-focused work environment. They support a flexible hybrid working model that allows teams to build a strong andpositive culture by inspiring...

  • Application Support Analyst

    2 weeks ago

    City of London, Greater London, United Kingdom Pioneer Search Full time

    Application Support Analyst An Application Support Analyst is required for a highly established Lloyd's market insurer . The application support team, support a variety of insurance applications that have been built both in-house and purchased from a vendor. They are nearing the end of a major IT transformation and this role is needed to help with...

  • Application Support Analyst

    2 weeks ago

    City of London, Greater London, United Kingdom Pioneer Search Full time

    Application Support Analyst An Application Support Analyst is required for a highly established Lloyd's market insurer . The application support team, support a variety of insurance applications that have been built both in-house and purchased from a vendor. They are nearing the end of a major IT transformation and this role is needed to help with...

  • Application Support Analyst

    2 weeks ago

    City Of London, United Kingdom Pioneer Search Full time

    Application Support Analyst An Application Support Analyst is required for a highly established Lloyd's market insurer . The application support team, support a variety of insurance applications that have been built both in-house and purchased from a vendor. They are nearing the end of a major IT transformation and this role is needed to help with this...

  • Application Support Analyst

    4 weeks ago

    London, United Kingdom OCS Consulting plc Full time

    Application Support Analyst – (Permanent) Application Support Analyst – (Permanent) OCS Consulting is currently recruiting for a permanent Applications Support Analyst to work in Switzerland or London. The successful Application Support Analyst will be providing reactive and proactive support to incidents and problems along with problem management...

  • Application Support Analyst

    4 weeks ago

    City of London, Greater London, United Kingdom Red 10 Full time

    Application Support Analyst – Insurance / System and Application Fixes / Hybrid or fully remote KEY SKILLS: Application support experience within the insurance sector Expertise in finding solutions to complex issues THE ROLE: The Application Support Analyst will act as the 1st line of support of the clients insurance applications including Acturis....

  • Application Support Analyst

    1 week ago

    London, United Kingdom Harrington Starr Full time

    Job title: Application Support Analyst Business Sector: Investment Banking Pay rate: £500 - £600 per day (depending on experience) Location: London - 3 days in office Key skill needed : Application Support in OMS systems - ideally SimCorp Dimensions or Charles River CRD Apply via the link or email Barry.Ansell@HarringtonStarr.com

  • Application Support Analyst

    2 weeks ago

    London, United Kingdom Harrington Starr Full time

    Job title: Application Support Analyst Business Sector: Investment Banking Pay rate: £500 - £600 per day (depending on experience) Location: London - 3 days in office Key skill needed : Application Support in OMS systems - ideally SimCorp Dimensions or Charles River CRD Apply via the link or email Barry.Ansell@HarringtonStarr.com

  • Application Support Analyst

    4 weeks ago

    City of London, United Kingdom Red 10 Full time

    My client, a specialist Investment Management company Services is seeking a Application Support Analyst to join their team. **This client of mine offer a hybrid working approach (2/3 days working from London and the rest working from home).** - Charles River/other OMS and any Back-office system like SembCorp/Invest one or Eagle Pace. **Required...

  • Application Support Analyst

    7 days ago

    London, United Kingdom McGregor Boyall Full time

    **Application Support Analyst** - **6-month rolling contract**: - **Rate**:£500-£700 per day - Inside IR35 An excellent opportunity for an Application Support Analyst to be part of a team working with a leading international bank in London has arisen. **Responsibilities**: **Incident and Problem Management**: - Manage/Own P1/P2 incidents and problems...