Application Support Analyst

4 weeks ago

London, United Kingdom McGregor Boyall Full time

**Application Support Analyst**
- **6-month rolling contract**:

- **Rate**:£500-£700 per day - Inside IR35

An excellent opportunity for an Application Support Analyst to be part of a team working with a leading international bank in London has arisen.

**Responsibilities**:
**Incident and Problem Management**:

- Manage/Own P1/P2 incidents and problems end to end
- Communicates with internal users and management over incidents and post-mortems
- Ensures all support issues are correctly logged in the Bank incident management system with relevant details (downtime, slowness etc..) and ownership of their resolution
- Diagnoses issues: establishes their root cause.
- Initiates task force over critical incidents
- Liaises with upstream and downstream systems support teams as appropriate

**Application Monitoring and Follow-Up**:

- Responsible for a global uptime target of 99.9% across the whole Rates and Credit eTrading platform
- Algorithmic trading
- Auto-negotiation
- Pricing
- D2D and D2C
- Booking
- Performs system administration
- Updates the relevant Production KPIs
- Migration of our monitoring to SCADA using Python scripts

**Knowledge Management and Documentation**:

- Documents support procedures on the wiki
- Ensures Follow-the-Sun and regional support teams are trained as required, over new releases
- Communicates a daily handover document to Follow-The-Sun support teams, where appropriate

**Continuous Service Level improvement**:

- Actively seeks reduction of dependency on manual interventions by support staff, e.g. leveraging enterprise batch scheduling and enterprise monitoring tools

**Maintenance and Enhancements**:

- Participates to release cycles for functional validation on staging/preproduction and production environments - for logs
- Review release and coordinate around deployment/post-release checks
- Communicates Release Notes

**Project and Specific Tasks**:

- The team manages various projects, and smaller tasks, all related to supporting most of the functions are incident response, business requests or maintenance

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

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