Application Support Analyst

3 weeks ago


London England, United Kingdom Dgh Recruitment Full time
Application Support Analyst

Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.

A fantastic opportunity has arisen for an Application Support Analyst to join a London based global law firm on a permanent basis.

Application Support Analyst

Summary:

The primary objective of this position is to facilitate and enhance the provision of outstanding customer service, enhance operational effectiveness, offer cost-efficient services, provide pertinent and punctual information, and assist the business by implementing straightforward, user-friendly, and efficient technology solutions.

Application Support Analyst

Key Responsibilities:

• Provide comprehensive support for Document Management and Knowledge Management
applications issues, collaborating with the infrastructure team, other IT teams, project
teams and suppliers.

• Own the management of one or more critical business applications through their life cycle,

co-ordinating and managing upgrades for these.

• Troubleshooting complex incidents and service and change requests through appropriate

channels.

Application Support Analyst

Attributes/Skills:

• Proven expertise supporting iManage and other bespoke legal applications

• Must have experience of supporting, troubleshooting and configuring business applications
(cloud-based and on-prem).

• Expertise in an Application Support role in a law firm

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